Customer Service & Scheduling Coordinator
Resume:
ALECIA BRAMHALL
SUMMARY
I am a detail-oriented professional
with experience coordinating
schedules, processing requests,
resolving issues, and maintaining
accurate records in fast-paced
environments. Recognized for
strong communication,
organization, and the ability to
prioritize competing demands while
remaining calm under pressure.
SKILLS
Customer relations, telephone
communication, order processing,
workflow coordination,
organization, multitasking,
attention to detail, problem solving,
time management, account
management, inventory tracking,
data entry, conflict resolution, team
collaboration, adaptability, safety
awareness, critical thinking, active
listening, stress management,
Microsoft 365, Google Workspace,
Zendesk, POS software, Mindbody,
SMS Hosting, process
improvement, quick learning
CONTACT
Denver, CO, 80218
***************@*****.***
EDUCATION
High School Diploma
(Current) Denver Integrative
Massage School
EXPERIENCE
Guest Advisor/Keyholder, Spavia Lowry; Denver, CO
August, 2025 – Present
Delivered luxury-level guest service by consulting on spa treatments and recommending upgrades, memberships, and retail skincare products based on guest needs. Coordinated treatment scheduling based on specialist recommendations and availability, while maintaining an organized daily schedule. Resolved guest concerns in person and through inbound/outbound phone calls,
emails, and text messaging.
Product Demonstrator, EDS Strategy; Denver, CO
April, 2025 – August, 2025
Conducted in-store product demonstrations across
multiple retail locations, educating customers on product benefits and guiding purchase decisions; set up displays, managed inventory, and actively sold out regularly. Asst. Manager of Produce, The Fresh Market; Stuart, FL February, 2023 – April, 2024
Supported the grand opening of a new store, helping establish operations while prioritizing daily tasks, merchandising, and team product education to support consistent sales performance. Assigned tasks, coordinated and trained employees, maintained accurate inventory while placing orders daily.
Subject Matter Expert, Dollar Shave Club; Coos Bay, OR January, 2018 – August, 2019
Live chat, email, phone calls. Provided operational support and guidance to teammates, ensuring accurate account management, order processing, and workflow efficiency. Investigated account discrepancies and potentially fraudulent activity, resolving issues while maintaining accuracy and compliance. Tracked and analyzed shipment delays, coordinating issue resolution to support timely delivery and customer satisfaction.
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