Remote Virtual Assistant & Project Manager

BEN MBUGUA MWANGI

*** ********** ******* *, **********, WA 98328 +1-916-***-**** ***********@*****.*** www.linkedin.com/in/ben-mwangi- b523292b3

PROFESSIONAL SUMMARY

Experienced Virtual Assistant and Project Management professional with over 10 years of remote work coordinating projects, managing client relationships, and supporting business operations. Background spans CRM management, scheduling, reporting, and cross-functional team coordination across AI, healthcare, and financial services clients. Holds a Bachelor of Business Administration, providing a strong foundation in business operations, project coordination, and client relations. Expertise includes building reporting workflows and process improvements that increased on-time delivery by 35 percent and client satisfaction by 40 percent. Skilled at managing competing priorities, calendars, and communications to keep projects and teams running smoothly. EDUCATION

Case Western Reserve University — Cleveland, OH

Bachelor of Business Administration( Business Information Technology), GPA: 3.7/4.0 Relevant Coursework: Data Analytics, Database Management, Statistical Analysis, Business Intelligence Systems, Financial Modeling, CRM Systems, Digital Marketing Analytics CORE SKILLS

• Administrative & Productivity Tools: Microsoft Office Suite, Excel (PivotTables, VLOOKUP, Macros), Google Workspace, Calendar & Inbox Management

• Virtual Assistance: Scheduling & Calendar Coordination, Travel Arrangements, Data Entry, Document Preparation, Customer/Client Support

• Project & CRM Tools: Salesforce, HubSpot, Asana, JIRA, Trello, Microsoft Project, Slack

• Compliance & Standards: HIPAA, GDPR, CCPA

• Languages: English (Native), Swahili (Native), Kikuyu (Native) PROFESSIONAL EXPERIENCE

AI Data Trainer & Quality Assurance Specialist — Sama (Remote) Jan 2024 – Present

• Analyze and label 10,000+ data points monthly across image, video, and text datasets, applying structured criteria consistent with data-quality analysis workflows.

• Built and implemented QA rubrics and error-tracking logic that improved annotation accuracy by 40% and reduced error rates across 15+ client projects.

• Track team-level performance metrics and translate findings into coaching plans, lifting team productivity by 25%.

• Partner with machine learning engineers to interpret model performance data and refine labeling guidelines accordingly.

Senior Data Labeling Analyst — LXT (Remote) Mar 2022 – Dec 2023

• Owned end-to-end data projects for Fortune 500 AI clients, delivering 100,000+ labeled data points at 97% accuracy.

• Built Tableau dashboards to track project progress, team performance, and quality metrics for stakeholder reporting.

• Ran recurring quality audits on labeled datasets and turned findings into corrective feedback, reducing rework by 30%.

• Defined and documented annotation/data standards for image classification, sentiment analysis, and transcription datasets.

Project Manager & Operations Lead — Cogito Tech LLC (Remote) Jun 2019 – Dec 2021

• Managed data operations and reporting for autonomous-vehicle and healthcare AI clients across teams of 20+.

• Introduced Agile/Scrum reporting cadences that improved on-time delivery by 35% and client satisfaction by 40%.

• Led training on annotation tools (Labelbox, Supervisely) and data-privacy compliance (GDPR, HIPAA, CCPA).

• Worked directly with clients to scope datasets, set timelines, and define success metrics for delivered data. Freelance Data & Transcription Analyst — Self-Employed / Upwork (Remote) Jan 2018 – Feb 2022

• Delivered data analysis, categorization, and transcription services to 20+ clients via Mechanical Turk, Appen, and Lionbridge.

• Processed and verified 5,000+ hours of audio/video data at 99% accuracy across healthcare, legal, and tech datasets.

• Designed quality-control workflows that cut project turnaround time by 20% while maintaining a 4.9/5.0 client rating. RELATED EXPERIENCE

Data Analysis & Transcription Coordinator — Scribie (Remote) Mar 2016 – May 2019

• Reviewed and verified 15,000+ transcribed files for accuracy, consistency, and formatting compliance.

• Analyzed transcription datasets to surface trends and informed improvements to speech-recognition model performance.

Customer Relationship Manager — Washington Trust Bank — Spokane, WA Oct 2020 – Sep 2022

• Used CRM analytics on a 200+ client portfolio to identify cross-sell opportunities, generating $1.5M in new sales.

• Achieved a 95% client retention rate through data-informed relationship management. Financial Operations Coordinator — Providence Health & Services — Spokane, WA Jan 2019 – Sep 2020

• Processed and reconciled 100+ monthly billing transactions with 100% accuracy.

• Maintained organized financial records that improved audit readiness and reduced discrepancies. PROJECT HIGHLIGHTS

• Autonomous Vehicle Dataset Analysis (2021–2022): Directed analysis and QA on 50,000+ labeled images, reaching 98% accuracy on object-detection categories.

• Healthcare Data & NLP Support (2019–2021): Analyzed 2,000+ clinical records for NLP model training under full HIPAA compliance.

• E-Commerce Categorization Analysis (2018–2020): Analyzed 25,000+ product listings, reaching 95% categorization accuracy and improving model performance by 18%.

KEY ACHIEVEMENTS

• 10+ years of progressive experience in data analysis, annotation, and quality assurance.

• Built reporting dashboards and QA frameworks adopted across 15+ client projects.

• Reduced project turnaround times by up to 35% through optimized, data-driven workflows.

• Maintained 97–99% accuracy across 100,000+ analyzed and annotated records.

• Fluent in English, Swahili, and Kikuyu, supporting multilingual data analysis work. CERTIFICATIONS & PROFESSIONAL DEVELOPMENT

• Google Data Analytics Certificate

• Salesforce Certified Administrator

• HubSpot CRM Certification

• HIPAA & GDPR Compliance Certified

• AI for Everyone — DeepLearning.AI Machine Learning A-Z™ — Udemy Advanced Excel for Data Analysis — LinkedIn Learning

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