Administrative Coordinator and Facilities Support

SHARON GUARINO

Waymart, Pa

570-***-**** ********@*****.***

Summary:

A dynamic professional with experience in both tactical and strategic environments and a proven track record for building customer relationships (internal and external) seeks opportunity to add value to an organization and its customers. Key Strengths:

● Cross functional Support Customer Relationship Management

● Project Planning and Implementation Vendor Relation Management

● Workflow Management Data Analysis and Interpretation

● Transformational Leadership

● Management of Sensitive / Confidential Information Professional Experience

Administrative Coordinator, Great Valley Cardiology 2023 - Present

● Manage front office operations, ensuring a smooth patient check-in process and verifying patient information for accuracy

● Schedule patient appointments and coordinate care with external providers to streamline referrals and follow-up care

● Process prior authorizations for medications, procedures, and treatments, ensuring timely approvals

● Handle billing tasks, including insurance verification and claims processing, to support revenue cycle efficiency

● Travel between office locations as needed to provide administrative support and maintain continuity of operations

Facilities Management, Marywood University 2018 - 2023

● Frontline employee ensuring a safe and healthy environment for Students and Staff

● Independent management of key projects with time sensitive completion requirements

● University wide support to ensure appropriate staffing and resource availability in a fast-paced environment

● Assist University leadership with special event implementation Staff Member, Jakes Elk Lake Tavern 2018 - Present

● Multifunctional Role in dynamic setting with multiple tasks at once including:

Bartending, Serving, back of the house duties

● Responsible for vendor management to ensure timely resolution to maintenance needs of the property to ensure safe and consistent operation

● Resolving concerns of the customers in a timely manner

● Ensuring appropriate levels of staffing in a dynamic environment

● Full opening and closing responsibilities

● Assist ownership with the planning and implementation of special events

● Provide support to ownership with training of new employees Platinum Service Lead, Cigna 2012-2018

● Responsible for addressing all levels of questions and concerns relating to: o Dental, Medical, Behavioral Health, Pharmacy and Vision Care benefits

● Responsible for resolution of customer concerns in a timely manner to benefit the client and organization

● Responsible for the handling and management of sensitive patient health information

● Managed client escalation workflow to the appropriate departments

● Worked with team members to manage customer demand and workload Billing Specialist, SilverCrest Internal Medicine, and Pediatrics 2010-2012

Responsible for all aspects of billing patient accounts

● Managing patient records to code insurance billable care to ensure timely payment

● Responsible for managing Doctors schedule to maximize patient care and minimize wait times

● Responsible for receiving all patient calls to address all concerns while maintaining a high level of confidentiality in accordance with the law Education

Western Wayne High School, South Canaan, Pa

1996 Graduate

Community Activities

Youth Soccer Coach

Girls basketball booster club President

Football booster Club President

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