IT Program Manager - System Administrator

JOY PAETZOLD

Lexington Park, MD *****

301-***-**** - ***.*********@*****.***

IT PROGRAM MANAGER

Executed Linux and Windows administration, overseeing vulnerability management, incident response, and high-availability support in on-premises and cloud environments.

PROFESSIONAL EXPERIENCE

07/2022 to 07/2024 Senior System Administrator / Cameo IT Support SAIC – California, MD

Administered and maintained Linux and Windows systems, ensuring high availability, performance optimization, and timely hardware/software lifecycle management.

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Administered and maintained Linux and Windows systems to ensure high availability and optimized performance through proactive hardware/software lifecycle management.

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Monitored network security posture and implemented system backups and recovery procedures to enhance resilience against operational disruptions.

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Supported SecDevOps initiatives by integrating security controls into development workflows and maintaining detailed environment and configuration documentation.

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07/2020 to 07/2022 Senior System Administrator / DNA, IO Smartronix – Naval Air Station Patuxent River, MD

Monitored and supported operations within the Patuxent River Data Center, proactively managing system alerts and ensuring high availability of mission- critical infrastructure.

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Diagnosed and resolved performance issues, managing incident response and service requests through the NHDSM ticketing system to maintain SLA compliance.

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Executed vulnerability scans, applied security patches, and managed system snapshots to preserve integrity, minimize risk exposure, and support compliance requirements.

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Installed and configured network hardware, managed structured cabling, and supported secure device lifecycle management, including controlled decommissioning procedures.

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Conducted physical security inspections and monitored surveillance systems to safeguard restricted areas and maintain operational security standards.

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04/2019 to 06/2020 Senior Help Desk Technician / Network Administrator Jacobs – Doha, Qatar

Completed technical documentation and advised senior leadership on process enhancements to optimize IT operations.

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Developed and implemented standard operating procedures to streamline workflows and strengthen accountability.

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Managed daily office operations and anticipated resource and process needs to support proactive planning.

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Optimized IT ticketing system utilization to improve issue tracking, reporting accuracy, and process visibility.

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Trained and supported distributed teams, enhancing operational readiness and consistency across remote environments.

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12/2018 to 03/2019 Field Service Technician

Kforce – Patuxent River, MD

Diagnosed and resolved network connectivity issues during office relocations, ensuring minimal downtime.

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Executed interface drop activations and deactivations to support workspace reconfigurations and user access needs.

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Performed hands-on technical support (“touch labor”) for hardware troubleshooting and repairs.

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Managed warranty lifecycle processes, including ordering, replacing, and repairing authorized hardware components.

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Installed, configured, and restored approved software on enterprise devices, maintaining compliance with IT standards and security policies.

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03/2018 to 12/2018 Senior Technical Controller (Networks) GDIT – Azraq, Jordan

Managed circuit activations and led outage response efforts for network links and trunk lines, ensuring minimal disruption to mission-critical communications.

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Maintained and monitored backup power systems supporting server room and critical IT infrastructure to ensure high availability and operational resilience.

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Coordinated HVAC system configuration and preventive maintenance to protect data center equipment and sustain environmental stability.

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Ensured Master Station Log compliance in accordance with DISA directives and regulatory standards, maintaining audit readiness and operational accountability.

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07/2017 to 03/2018 Network Administrator

Datapath – Camp Arifjan, Kuwait

Performed hands-on hardware and software troubleshooting to restore functionality and minimize downtime.

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Monitored network performance and availability, identifying and reporting issues impacting service continuity.

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Provided technical guidance on network configurations to ensure secure and efficient connectivity.

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Diagnosed and resolved incidents, reducing service interruptions and improving system reliability.

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Responded to customer IT service requests, supporting installations, hardware replacements, and break/fix operations.

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07/2015 to 07/2017 IT Service-Level Manager, IT Plans & Policy 2nd Signal Brigade – Wiesbaden, Germany

Managed enterprise IT agreements and enforced governance policies, aligning operations with organizational strategy and compliance requirements.

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Directed inspection programs, enhancing regulatory compliance and operational accountability.

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Oversaw IT project reviews, developed service-level agreements (SLAs), and provided guidance on certification and accreditation requirements.

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Administered $3M budget for technical training initiatives across 6 departments, optimizing resource allocation and program oversight.

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Led technical evaluations, risk assessments, and policy development for C4IM initiatives, enhancing IT governance and service management effectiveness.

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CERTIFICATIONS SPECIALIZED TRAINING

• ITILv3 Certification, Axios (certified)

• Security Managers Training & Certification, U.S. European Command

• Defense Acquisition Training, Defense Acquisition

• Comptia Security Plus, Pearson Vue (certified)

• Project Management Professional Training, PearsonVue (certified)

• Cisco Certified Network Associate, Pearson Vue (certified)

• Organizational Risk Management Training, United States Navy EDUCATION

Bachelor of Science: Technical Management

DeVry University

In Progress, Projected Completion: Aug 2026

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