Security Operations Center (SOC) Analyst Resume

Name: Telo kaizea

Email: *.********@*****.***

Phone #: 1-240-***-****

INTRODUCTION

To obtain a career opportunity in Security Operations Center. Working with a prominent organization to provide optimum support, gain knowledge, perform recommendations and remediations. With over 6 years of IT experience, I am proficient in working in any team to help Monitor, Identify, Protect, Detect, Respond, and Recover from various malicious intrusion activities.

PROFESSIONAL WORK EXPERIENCE

MedStar Harbor Hospital

January 2019- Till date

IT Support Specialist

●Worked with Senior Network Engineers to monitor, maintain, administer, and support network

●Served as a first point of contact and escalation for over 100 users of system.

●infrastructure.

●Perform network device configuration, backup, and troubleshooting.

●Perform problem source identification and recommends and implements appropriate mitigation to prevent problem recurrence.

●Setup and configuration of routing, switching and VLAN environments assisting in the daily administration of the company’s Information Technology (IT) network infrastructure including switches, routers, firewalls, WAN/LAN communications, and internet connectivity.

●Provide first level contact and convey resolution to customer issues.

●Move, add and change desktop and laptops PCs, servers, (VOIP) telephones and tablets.

●Install, test and configure new workstations, peripheral equipment and software.

●Configure passwords and accounts in Active Directory.

●Troubleshoot various hardware, including but not limited to desktop computers, laptops and printers.

●Provide end-user support, acting as point of contact for technical issues and escalating as necessary.

●Modify configurations, utilities, software default settings, etc. for local workstation.

●Provide technical assistance and training to end-users and junior technicians.

MassMutual

IT Helpdesk Technician

January 2018- January 2019

Essential Duties and Responsibilities:

Supports Tier 1 and 2 service requests and incidents

Provide 24/7 Help Desk support that includes: initial problem determination, clear and concise documentation, diagnostics and information capture, resolution (when possible), customer status updates, transfer of service requests to appropriate IT or other workgroups.

Serves as the single point of contact to end users for information technology-related issues, problems, and requests

Use service now ticketing systems

Download softwires needed in new computer for new hires.

Provide technical advisory and assistance to users daily.

Keep records of daily issues and the solutions for future reference.

Assist Service Desk Management with reporting, analysis, or training and testing tasks

Contribute current technical information and best practices to the knowledge base

ATOS, Upper Marlboro

June 2017- January 2018

Technical Support Operations

●Worked with customers and employees to identify problems and recommended solution

●Maintained records of customer and technician inquiries

●Analyzing call logs to identify common trends and underlying problems

●Troubleshooting and fixing faulty equipment

●Make recommendations for product enhancements and offerings.

●Download softwares needed in new computer for new hires.

●Use service now ticketing systems

Future Tech Enterprise, Silver Spring

February 2015- June 2017

Desktop Support level

●Troubleshooting and resolving end-user questions

●Track alerts and notifications via various company systems

●Maintenance of all inventory reports and installation packages

●New machine setup and installation

●Worked on recurring projects including Windows upgrades, hardware installation, mail filter

optimization, software updates, and quarterly laptop health check.

Provide helpful trainings to computer users.

Resolve user issues promptly or escalate to appropriate resources and team for further assistance when needed.

Allied Universal security

August 2020-Till date

Security Officer

Objective

Dedicated and detail-oriented security professional with 5 years of experience in specific areas of security, and physical security. Proven ability to assess risks, implement security measures, and ensure compliance with industry standards. I am seeking a position at Allied Universal to leverage my skills in fostering a safe and secure environment.

Skills

Surveillance & Monitoring: Proficient in using Lenel systems and access control technologies. Risk Assessment: Skilled in identifying vulnerabilities and developing strategic security plans.

Incident Response: Experienced in handling security breaches and emergencies effectively.

Security Knowledge: Familiar with firewalls, intrusion detection systems, and security protocols.

Regulatory Compliance: Knowledge of relevant laws and standards

Communication: Strong verbal and written communication skills, able to train staff and report findings effectively. Team Collaboration: Proven ability to work collaboratively with law enforcement and emergency services.

Professional Experience

Conduct regular security audits and risk assessments to identify vulnerabilities and recommend improvements.

Monitor surveillance footage and respond to incidents, ensuring a rapid and effective response to security breaches. Develop and implement security training programs for staff, increasing overall awareness and compliance.

Collaborate with local law enforcement to coordinate responses to security incidents.

EDUCATION AND PROFESSIONAL COURSES

University Of Maryland

BS in Information Systems

DELL/HP Certifications Acquired

Security + Certified

Key Competencies

BGP, Technical Support, Problem-Solving Skills, MS Office, OSPF, CISCO Routers/Switches, WAN Technology, EIGRP, Routing and Switching, LAN Technology, TCP/IP, Active Directory, SCO Unix, Linux, Redhat, Mac OSX, Service-Now/Helpdesk management system, HP CAPRES, VPN Range.

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