Front Desk Customer Service & Office Support

Natasha De Alba

Front Desk Customer Service Office Support

Reno, NV 775-***-****

Professional Summary

Customer-focused professional with over 15 years of hands-on experience helping people, solving problems, and keeping busy offices running smoothly. I’ve worked in tax offices, hotels, and client-facing roles where being organized, reliable, and approachable really matters. I’m comfortable handling everything from front desk operations to training staff, and I take pride in making sure customers feel taken care of from the moment they walk in. Professional Experience

Guest Services Associate – Extended Stay Hotel, Reno, NV (2025–2026) Handled check-ins and check-outs, helped guests with requests, and resolved issues quickly to keep stays running smoothly. Balanced multiple tasks at once while keeping a calm and professional attitude.

Front Desk Agent – Wyndham Hotel, Reno, NV (2024–2025) Managed reservations, processed payments, and served as the first point of contact for guests. Built a reputation for being dependable and easy to work with in a fast-paced environment. Photographer – Lifetouch, Sacramento, CA (2021–2023) Worked directly with high school seniors and families to capture portraits both in studio and on location. Managed scheduling, helped clients feel comfortable, and delivered a positive experience from start to finish.

Office Manager / Tax Preparer – Lodi & Stockton, CA (2014–2021) Ran day-to-day office operations including hiring, scheduling, and training staff. Prepared tax returns and explained details clearly to clients. Also led tax classes and helped bring in new business through local outreach and marketing.

Tax Preparer – Jackson Hewitt, Vallejo, CA (2011–2013) Prepared individual tax returns and supported clients through the filing process with clear communication and attention to detail.

Receptionist – Jackson Hewitt, Vallejo, CA (2009–2010) Greeted clients, scheduled appointments, and kept the front office organized and running efficiently. Education

Rio Linda Academy – High School Diploma

La Sierra University – College Coursework

Core Skills

Customer Service • Front Desk Operations • Scheduling • Office Support • Communication • Training • Problem Solving • Multitasking • Basic Marketing