Student IT Support & Customer Service

Danika Jackson (***) *** - **** **************@*****.***

Skills

● POS systems

● Cash handling

● Data entry

● Dispute Resolution

● Customer Service

● Quality Assurance

● Inventory

Management

● Operational

Management

● Onboarding

Management

Experience

SEPTEMBER 2021 - OCTOBER 2022

Cozy Plum Bistro, Santa Rosa,CA - Front of Sales/Waitress

● Demonstrated Customer Service and Dispute Resolution skills by providing warm guest greetings, managing reservations and waitlists, seating guests efficiently, and resolving any service or billing issues promptly to maintain high satisfaction.

● Utilized POS Systems and Cash Handling expertise to process orders, handle cash and credit transactions with consistent drawer balancing, and ensure accurate financial reconciliation at end of shifts.

● Applied Operational Management and Opening/Closing Procedures by independently executing full opening routines (table setup, dining room preparation) and closing duties, maintaining cleanliness and readiness across kitchen, dining, and restroom areas.

● Supported Stock Management and Quality Assurance through ingredient prep, dish assembly, food safety compliance, catering order packaging, and timely inventory replenishment for baked goods and supplies.

● Delivered bar service including drink preparation while adhering to state alcohol service guidelines, contributing to enhanced guest experience and operational flow. JANUARY 2019 - JUNE 2020

PAYPAL, San Jose, CA - IT / Desktop Support Intern

● Showcased Onboarding Management, Data Entry, and Quality Assurance by imaging thousands of PCs and Macs to wipe previous user data, then deploying hundreds of devices with proper cable management for new hires, contractors, and loaners.

● Applied Inventory Management and Stock Management skills by tracking company tech assets, managing vending machine inventory, troubleshooting machine malfunctions, and performing lab scans for legal holds.

● Demonstrated technical Operational Management through assembling and programming IP phones for conference rooms, configuring extensions, and ensuring reliable communication infrastructure across office buildings.

● Utilized Data Entry and Quality Assurance when obtaining exiting employee credentials/passwords, determining retention/legal holds, and maintaining accurate inventory records.

● Supported large-scale office buildouts by preparing fully functional, presentable workspaces, showcasing attention to detail and operational readiness. Education

JANUARY 2022 - MAY 2025

Chabot College, Hayward, CA - A.A. Psychology (Magna Cum Laude Honors)

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