Customer Service & Training Manager

SHAQUITA HARRIS

Fairburn, GA

470-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with 20+ years of experience delivering high-quality service in government, retail, and service-based environments. Skilled in customer support, issue resolution, training, and documentation. Known for strong communication, accuracy, and professionalism in fast- paced settings.

CORE SKILLS

Customer Service Complaint Resolution Call & In-Person Support Data Entry & Documentation Scheduling & Coordination Microsoft Word, Excel, Outlook Training & Coaching PROFESSIONAL EXPERIENCE

Training Manager – United States Postal Service, Atlanta, GA 2017 – 2024

• Delivered customer service and operational training for 500+ employees annually

• Supported onboarding and resolved employee inquiries with professionalism

• Maintained accurate records and reports using Microsoft Office and SharePoint Operations Manager – Sew It Up Hair Salon, South Fulton, GA 2009 – 2017

• Managed daily operations for a high-volume customer service business

• Resolved client issues within 24 hours, maintaining 95%+ satisfaction

• Trained staff on service standards and customer interaction Assistant Manager – Georgian Cinemas, Newnan, GA

2004 – 2008

• Delivered frontline customer service in a high-traffic environment

• Processed transactions accurately and resolved guest concerns

• Trained staff, contributing to improved customer satisfaction Office Manager – Citiwide Auto Financing, College Park, GA 2000 – 2003

• Communicated with customers and lenders to resolve account issues

• Managed sensitive customer data with accuracy and confidentiality EDUCATION & CERTIFICATIONS

Newnan High School – Vocational Seal

CPR & Emergency First Responder Certified

Customer Service, Fraud Awareness, OSHA & Compliance Training

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