Client-First Automotive Finance Sales Closer
Resume:
Worcester, MA *****
***********@*****.***
SKILLS
Client-first sales professional focused on trust, transparency, and satisfaction
Client Retention, Client Focus, High CSI, Client Satisfaction, Team & Sales Management, High End Sales, Sales Negotiation, Closing, Adult Training, Prospecting, Contracting, E Learning Platforms, Attention to Detail, Mentoring, Presentation Skills, Patience
EXPERIENCE
Nucar (Boch) Toyota, Norwood MA - Finance Manager
May 2025 - Present
Achieved a VSC product penetration rate of 45% across an average of 65–70 automotive deals per month.
Minimized backend chargebacks by properly disclosing terms, ensuring product value, and retaining 100% of front-end and back-end deal reserves
Processed and finalized an average of 70+ deals monthly in a fast-paced, high-volume environment while maintaining strict accuracy and compliance.
Streamlined deal-processing and accounting hand-offs to decrease overall CIT’s, reducing dealership holding costs and improving cash flow.
Bernardi Audi, Natick MA - Finance Manager
November 2022 - May 2025
Created customer-first processes that increased satisfaction and loyalty
Educate clients in the overall cost of ownership of their new vehicle while building value and the importance of protecting their investment
Analyze, evaluate and submit credit applications to lenders
Motivated by helping clients feel confident and satisfied in their decisions
Herb Chambers BMW, Sudbury, MA - Sales, Finance & Sales Manager
February 2018 - November 2022
Improved customer retention by delivering consistent, high-touch service
Coached teams to prioritize customer satisfaction and emotional buying experience
Managed 17 sales people in a high volume store, while closing deals & greeting clients
Built repeat and referral business through a strong focus on client happiness
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