IT Support Trainee and Concierge

Nelson, Chege

Boothwyn, PA 267-***-**** *************@*****.***

www.linkedin.com/in/nelson-chege-219476110

Professional Summary

Detail-oriented professional with experience in clinical care and residential property management. Former Clinician with direct patient contact, skilled in accessing needs, identifying problems and providing effective solutions. Currently working as a concierge in apartment management, delivering daily customer service, handling maintenance requests, documenting incidents, managing packages and scheduling appointments. Actively pursuing an IT Support certification to build and expand expertise in technical support, troubleshooting, and systems administration.Eager to leverage transferable skills and technical training to provide reliable and efficient IT solutions. Known for strong communication, organization, and problem solving skills Technical Skills

● Hardware & IT Support: PC building, configuration, hardware/software troubleshooting, workstation deployment, printer setup, Active Directory account and group policy management, remote troubleshooting

● Operating Systems & Platforms: Windows, Linux/Unix, macOS, iOS, Android

● Networking & Infrastructure: LAN/WAN, DNS, DHCP, VPN, IP addressing, wireless networking, switches, routers, SOHO router configuration

● Help Desk & ITSM: Ticketing systems (ServiceNow, Spiceworks), incident/service/change management, documentation, and knowledge base creation

● Security $ Access Control: Operating electronic key card systems, smart locks and intercoms. Certifications

CompTIA A+, Per Scholas, Boothwyn Anticipated: April/ 2026 Google IT Support Professional, Coursera, Remote Anticipated: April/ 2026 Education

IT Support, Per Scholas, Boothwyn Anticipated: April/ 2026 Medicine, University of Nairobi, Nairobi November 2013 Clinical Medicine, KMTC, Nairobi December 2006

Professional Experience

CONCIERGE, A Class Concierge, Wilmington, DE December 2024 - Present

● Interact daily with residents, guests, and prospective tenants, delivering exceptional service and welcoming front desk experience

● Assist visitors and individuals seeking new apartments by providing information and supporting management with residents and property tours

● Receive, log and coordinate maintenance requests, ensuring timely follow-up and escalating to property management when needed.

● Answer, screen and direct incoming calls professionally and efficiently.

● Identify, handle and document incidents accurately, escalating concerns to property management in accordance with property policies

● Operate and manage building security and access control systems, including electronic keycards, smart locks and intercom systems

● Manage electronic reservations, including scheduling freight elevator

● Maintain organized records and ensure clear clear communication between residents, management and service team

CLINICIAN/MANAGER, Seattle Health Care, Nairobi, Kenya October 2019 - November 2024

● Maintained detailed records ensuring accuracy and confidentiality in documentation.

● Diagnosed and treated wide range of conditions, providing high quality patient care

● Utilized evidence based practices to inform clinical decision making and improve patient care.

● Followed clinical guidelines for optimum care and adhered to required paperwork and informed consent standards

● Trained and supervised staff, providing guidance and tools to ensure consistent performance. CLINICIAN, Nairobi Women’s Hospital, Nairobi, Kenya January 2015 - December 2018

● Diagnosed and treated wide range of conditions, providing high quality patient care

● Facilitated patient education sessions, empowering individuals to manage their health effectively

● Collaborated with health care professionals to coordinate patient care across multiple specialities.

● Participated in clinical research projects to advance medical knowledge and practice.

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