Customer Service & Administrative Professional
Resume:
LAURA NUNEZ
ADMINISTRATIVE PROFESSIONAL CUSTOMER SERVICE RETAIL MANAGEMENT
& +1-310-***-**** © ***********@*****.***
* **** */* ****** Ave, Bell Gardens, CA 90201
Dedicated and dependable Administrative Professional with 10+ years of experience in customer service, office
administration, and retail management. Strong multitasker with excellent communication skills, attention to detail, and
a proven track record of providing exceptional support to clients, teams, and management. Bilingual in English and Spanish.
PROFESSIONAL EXPERIENCE
Secretary / Receptionist
CLV Insurance Services Bell Gardens, CA
Feb 2017 — Jan 2024
+ Provided exceptional front desk support, including greeting clients,
answering and directing calls, and managing inquiries.
+ Followed up with clients, processed insurance checks, and verified
insurance information.
+ Managed filing systems, maintained accurate records, and handled
incoming/outgoing correspondence.
+ Received and delivered messages for supervisors and ensured
timely communication.
Front Desk Receptionist / Office Assistant
Solutions for You Bell Gardens, CA
2014 — 2017
+ Greeted and assisted customers, ensuring a positive and professional
experience.
+ Scheduled appointments and coordinated calendars.
+ Managed inventory and restocked materials; completed errands as needed.
+ Answered phones, handled inquiries, and supported co-workers
during busy periods.
Retail Sales Associate / Manager
Metro PCS T-Mobile Bell Gardens & Downey, CA
+ Managed day-to-day store operations, including opening/closing.
+ Provided outstanding customer service and sold wireless products
and services.
Mar 2011 - Dec 2012
+ Handled register transactions, inventory management, payroll, stocking,
and store cleaning.
+ Activated cell phones and ensured devices were fully functional for clients.
Home Depot Cashier 2010 - 2010
The Home Depot Commerce, CA
+ Operated cash register and processed customer transactions accurately.
+ Verified barcode accuracy to prevent theft and ensure proper pricing.
+ Greeted customers and provided assistance as needed.
Retail Sales Associate
RadioShack Bell, CA
+ Met and exceeded sales goals by offering add-ons and recommending
Jun 2007 — Jan 2009
relevant products.
+ Activated cell phones and assisted customers with product information.
+ Answered phones and provided knowledgeable customer support.
EDUCATION
High School Diploma
Bell Gardens High School Bell Gardens, CA
Aug 2004 — Jun 2007
Trade School
Completed coursework in Business & Office Administration.
SKILLS
+ Customer Service
Client Relationship
Development
Digital Marketing
Communication Skills
Microsoft Office Suite
Telemarketing
Outbound Calling
Word Processing
+ Data Entry
+ Filing & Records + Galea m Upeaing
Management + Retail Management
+ Cash Handling + Front Desk Operations
+ POS Systems + Customer Inquiry Handli
Inventory Control Technical Troubleshootin
Order Processing Office Management
+ Administrative Support + SAP ERP (Basic)
« Clerical Experience + Writing Skills
+ Payroll + Grammar
+ Insurance Verification + LiveChat
+ Staff Training + Web Analytics Reporting
+ Microsoft Excel + Hospitality
+ Problem-Solving + Guest Services
Microsoft Word
Email & Calendar
Management
Time Management
Attention to Detail
Multi-line Phone Systems
Bilingual Communication
LANGUAGES
+ English — Fluent
+ Spanish — Fluent
+ Interpretation — Bilingual
CERTIFICATIONS & LICENSES
Body Art Practitioner
Oct 2022 — Present
Bloodborne Pathogens Training Certification
Dec 2022 = Dec 2023
Training in the proper and safe way to deal with blood
in workplace or needles, medical blades, the proper
way to discard used material, hazard safety, and the
correct way to decontaminate.
Driver's License
Valid California Driver's License
ADDITIONAL INFORMATION
+ Authorized to work in the US for any employer
+ Reliable transportation
+ Willing to travel locally as needed
* Strong work ethic and commitment to excellence
Contact this candidate