Qualified Customer Service Supervisor

Location:

Manila, Philippines

Posted:

July 22, 2026

Contact this candidate

Resume:

Jessica J. De Gracia

*** ***** **. ****** * Las Pinas City

Mobile No: +639*********

Email Add: *******.**********@*****.***

OBJECTIVES:

Highly motivated individual with proven customer service experience seeking a position where I can utilize my dedication to exceeding customer expectations. Work experiences:

● Customer Experience Supervisor

(Kareila Management Corporation (S&R New York Style Pizza) February 06,2024 - August 02,2024

Under S&R New York Style Pizza . Ensuring every customer receives exceptional customer service and speedy delivery at all times.Handling complaints.Leads, motivates, teaches and challenges the subordinates to work to the best of their abilities. Moreover, promotes and enhances the potential skills and abilities of subordinates and ensures that proper scheduling of work hours is prepared

● Customer Service Officer

(Flash Express Inc.)

September 2022 - August 22,2023

Responsibility: Under Flash Home Dept. Assisting possible partner to give their information to the Account handler or Business Development officer.Assisting existing partner with their Branch system giving them Technical support.Helping them to check and follow up parcel status to the DC (distribution Center) explaining them the follow of the parcel

● Customer Service Department – Training Supervisor

(Cablelink Internet Services Inc. )

July 2021 – December 23,2021

Responsibility: Organizing workflow and ensuring that employees understand their duties or delegated tasks. Accomplishes department objectives by supervising staff and organizing and monitoring work processes. ... Accomplishes staff job results by coaching, counseling, and disciplining employees. Plans, monitors, and appraises job results.

● Customer Relation Assistant – Team Leader (Cablelink Internet Services Inc. ) August 1, 2018 – December 23,2021

Responsibility: To monitor and guide my members by giving them the right guidance in doing their everyday tasks. Evaluating each members performance . Doing Monthly Report . Promote Product, Assist Clients, Process Application, Answering Inquiries/Complaints of Subscriber. A reliever also if needed (CSE or CSR)

● Customer Relation Assistant ( Cablelink Internet Services Inc. ) February 9 2016 – July 31, 2018

Responsibility: Promote Product, Assist Clients, Process Application, AnsweringInquiries/Complaints of Subscriber. Receiving and processing payments on their subscriptions (thru CARD, Cheques and Cash)

● Cashier ( SM CENTER / HYPERMARKET)

March 6 2014 - August 6 2014

End of Contract

Responsibility: Receive Payments (thru CARD, Cheques and Cash) EDUCATIONAL BACKGROUND:

TERTIARY University Of Makati J.P. Rizal Ext., West Rembo, Makati City Associate In Multimedia Technology

2010 – 2012

SECONDARY Fort Bonifacio High School (West Rembo, Makati City) ELEMENTARY Fort Bonifacio Elementary School (West Rembo, Makati City) PERSONAL INFORMATION:

Birth Date : January 11, 1994

Birth Place : West Rembo, Makati City

Age : 28 years old

Nationality : Filipino

Civil Status : Single

Religion : Christian

Height : 5’3 ft.

Weight : 160 lbs.

Language Spoken : Filipino, English

CHARACTER REFERENCE:

Mary Liezl Sumaway Jacob ( Customer Service Manager ) Flash Express Inc

+639*********