Restaurant Operations & Sales Leader
Resume:
Lavon Boyd
Chicago, IL *****
*********@*****.***
Career Objective
To support the development and profitability of an organization that provides challenges, encourages advancement, and rewards achievement with opportunities to expand my knowledge of operations for professional and personal growth.
Experienced Qualifications:
Directed daily activities within a profitable and fast-paced restaurant Trained and supervised over 100 employees
Organized an coordinated catering services for parties with over 1000 guests Maintained inventory and processed payroll
Motivated, produced, and directed instructions to employees Evaluated staffing requirements
Proficiently calculated P&L statements
Budgeted liquor cost
Marketed improvement strategies to increase sales
Communication/Customer Service:
Successfully handle difficult situations between employee relations Ability to work well in diverse environment
Excellent customer service
Dedication:
Proven record of reliability and responsibility
Highly motivated with capability of working well independently and as part of a team Received a military award for consistently demonstrating and promoting teamwork and leadership
Always willing to step out of my assigned role to offer assistance whenever needed, regardless of the task
Work well under pressure with the ability to efficiently multi-task Additional Skills:
Military certification in Office Administration/Networking Type 40 wpm
Troubleshoot from help desk
Installing soft ware and repairing hardware
Worked with security clearances and the processing of highly confidential information Highly educated in Windows 95/98, 2000, and 2000NT Related Work History:
1 06/15-Present : Forever Car, Oak Park, IL
Sales Agent:
. Make 150-200 inbound and outbound sales call per day using an auto dialer system
. Selling Extended Warranty Coverages on-line generating over $ 100,000 in sales
. Assists customers with on the spot quoting and application processing 2 04/12- 06/15 : E Financial, Rosemont,Il
Insurance Agent:
. Make 200-300 inbound and outbound sales calls per day using an auto dialer system
. Selling Life Insurance on-line generating over $600,000 per year in sales
. Mentoring other sales representative to develop sales and skills and increase closing ratio
. Assists customers with on the spot quoting and application processing. 3 03/11-03/12 : Go Health Insurance, Chicago, Il
Insurance Agent:
. Selling Health Insurance on-line generating over $ 300,000 per year in sales
. Making 100-200 outbound sales calls per day using an auto dialer system
. Hiring and training new sales representative
. Assists customers with quoting, carrier selection and application processing. 4 03/11- 09/11: American Income Life, Warrenville, Il Insurance Agent:
. Selling Life Insurance Out-Side Sales generating over $ 100,000 in sales
. Making over 100 cold calls and Door Knocks per day
. Developed trained and coached new agents
. Providing In home presentations, and application processing 5 02/07-03/11: Cracker Barrel Joliet, Il
Assistant Manager
. Controlled and managed Food, Labor and Supply Cost
. Budgeted and managed P&L statements
. Run and managed Front and Back of the house
. Proving the unlimited Cracker Barrel experience for all Customers
. Cash Handling and cash Audits
6 9/01-02/07: Robinson’s Ribs/Express
GM/Partner/Manager Oak Park,IL
. Controlled and managed Food, Labor and Supply Cost
. Budgeted and Managed P&L statements
. Managed Daily Restaurant Functions
7 5/98-9/01: United States Navy
Active Duty New Port, RI
Education:
Ombudsman – High School 1997
US Navy – Administrative Computer Training 1998
College of Technology – Networking Technician 2001 University of Illinois at Chicago – Business/Accounting present Dorn Insurance Training Center - Life/Health Insurance License 2010
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