Medical Assistant & Front Desk Professional
Resume:
Tiffany Gomez
Land O Lakes FL 34637
*******.*****@*****.***
Dear Hiring Manager,
I am writing to express my interest in joining your team. With a solid background in medical assisting and administrative roles, combined with my dedication to providing exceptional patient care and ensuring efficient office operations, I am confident in my ability to contribute effectively to your team.
In my current role as a Front Desk Receptionist at Optum-Crystal Grove. I have gained valuable experience in managing front desk operations and scheduling appointments. I am proficient in electronic health records (EHR) systems, such as EPIC and ECW and have a strong understanding of medical terminology and procedures. Additionally, my previous positions have equipped me with excellent organizational, communication, and problem-solving skills, which I believe will be assets in a dynamic healthcare environment like yours.
I am eager to contribute to your mission of providing high-quality healthcare services to the community. I am excited about the prospect of bringing my expertise and passion for patient care to your team and am confident that my skills align well with the requirements of the position.
Thank you for considering my application. I am eager to further discuss how my background, skills, and enthusiasm align with the goals of your organization. Please find my resume attached for your review.
Sincerely,
Tiffany Gomez
Tiffany Gomez
21883 Adriatic Lane Land O Lakes FL 34367
646-***-**** *******.*****@*****.***
Objective
To secure a role in a healthcare or administrative environment that allows me to utilize my strong organizational, multitasking, and customer service skills while contributing to the team’s success.
Summary of Qualifications
Over 15 years of experience in medical assisting and administrative roles, specializing in patient care, scheduling, and office management.
Proficient in electronic health records (EHR) systems, including EPIC, and experienced in insurance verification and medical billing.
Skilled in phlebotomy, EKG, TB testing, and administering injections, with a strong foundation in medical terminology and procedures.
Proven track record of managing front desk operations, scheduling appointments, and ensuring a smooth and efficient workflow.
Strong organizational skills with the ability to multitask and prioritize effectively in a fast-paced environment.
Excellent communication and interpersonal skills, with the ability to interact professionally with patients, healthcare providers, and staff.
Fluent in English and Spanish, enhancing patient interaction and communication in diverse settings.
Dedicated to providing high-quality patient care and improving office efficiency through proactive problem-solving and attention to detail.
Certification in Medical Assisting from Everest Institute and a high school diploma from South Plainfield Adult School.
Professional Experience
Optum-Crystal Grove
July 2024- Current
Front Desk Receptionist
Dedicated and professional front desk receptionist with excellent communication, organization and multitasking skills. Skilled in greeting visitors, managing phone systems, scheduling appointments, and providing exceptional customer service in fast paced environments. Known for maintaining a positive attitude, handling confidential information with discretion, and ensuring smooth daily operations. Proficient in administrative tasks such as data entry, filing, and coordination with internal departments to support office efficiency.
Key Skills
• Costumer Service and Communication
• Scheduling and calendar management
• Office Organization and coordination
Scheduled appointments using ECW, ensuring optimal patient flow and minimal wait times.
Managed front desk operations, maintaining a professional and welcoming environment for patients.
Verified patient insurance
National Footcare Division of ProHealth (Optum)
Front Desk Receptionist Supervisor / Medical Assistant
December 2020 – June 2024
Scheduled appointments using EPIC, ensuring optimal patient flow and minimal wait times.
Managed front desk operations, maintaining a professional and welcoming environment for patients.
Verified patient insurance and facilitated pre-authorizations, reducing claim denials by 15%.
Prepped and sanitized patient exam rooms, adhering to strict infection control protocols.
Roomed patients efficiently, minimizing wait times and improving patient satisfaction scores.
Organized and maintained medical supplies, ensuring availability and compliance with safety standards.
Performed phlebotomy and other medical procedures, contributing to accurate diagnostics and patient care.
Trained and supervised new front desk staff, enhancing team performance and cohesion.
Implemented a new patient tracking system that improved appointment adherence by 20%.
Assisted in administrative tasks, including patient record management and billing, streamlining office operations.
Akam Associates Buildings and Co-op
Secretary
February 2018 – March 2020
Scheduled and coordinated building repairs, ensuring timely completion and minimal disruption to residents.
Managed and maintained filing systems, both electronic and physical, ensuring organization and accessibility of important documents.
Prepared and managed employee schedules, optimizing workforce allocation to meet operational needs.
Answered and directed incoming calls, providing excellent customer service and addressing tenant inquiries and concerns.
Acted as a liaison between tenants and management, ensuring all tenant needs and issues were promptly addressed.
Assisted in preparing and distributing building communications, such as notices and newsletters.
Organized and managed building events and meetings, including scheduling, logistics, and documentation.
Implemented a new digital filing system that reduced document retrieval time by 30%.
Assisted in budgeting and financial planning, tracking expenses and reporting discrepancies.
Stay-at-Home Mom
May 2016 – February 2018
Managed household responsibilities and cared for family.
Developed strong time management and multitasking skills.
Coordinated family schedules and activities.
Planned Parenthood
Medical Assistant
July 2015 – April 2016
Verified patient insurance and scheduled appointments, ensuring accurate and timely patient records.
Prepped patients in exam rooms, maintaining a sterile and organized environment for procedures.
Assisted in the recovery room post-procedures, monitoring patient vitals and providing necessary care.
Drew blood for lab work, ensuring precise sample collection and handling.
Performed TB testing, contributing to early detection and treatment.
Assisted physicians during procedures, providing necessary instruments and support.
Educated patients on post-procedure care, ensuring they understood recovery steps and follow-up requirements.
Managed patient flow, ensuring minimal wait times and efficient clinic operations.
Maintained patient confidentiality in accordance with HIPAA regulations.
Participated in community outreach programs, providing education on health and wellness topics.
Contributed to a patient-centered approach, enhancing overall patient satisfaction and clinic reputation.
Inman Medical Associates
Medical Assistant-Phlebotomist
June 2009 – 2015
Demonstrated proficiency in phlebotomy, drawing blood from patients for various diagnostic tests.
Prepped patients in exam rooms for evaluation by healthcare providers, ensuring a smooth patient experience.
Managed patient information and records, ensuring accuracy and confidentiality.
Verified patient insurance and assisted in administrative tasks such as appointment scheduling and billing.
Assisted physicians with various medical procedures, providing support and ensuring patient comfort.
Contributed to maintaining a clean and organized medical office environment, including stocking supplies and maintaining equipment.
Built strong rapport with patients, ensuring a positive and comfortable experience during their visits.
Williamson Realty Inc.
Administrative Assistant
June 2003 – 2009
Managed document processing, updating MLS listings, and handling phone systems.
Provided excellent customer service to clients and assisted with inquiries.
Scheduled meetings and appointments for the team.
Collaborated with colleagues to ensure smooth office operations.
Education
Everest Institute, South Plainfield, NJ
Certification, Medical Assistant, January 2009
South Plainfield Adult School, South Plainfield, NJ
Diploma, June 2008
Skills & Languages
Fluent in English and Spanish, facilitating effective communication with diverse patient populations.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), enhancing administrative tasks and document management.
Experienced in electronic health records (EHR) systems such as EPIC, ensuring accurate patient data management and streamlined workflows.
Strong customer service skills, demonstrated through years of patient interaction and satisfaction in various healthcare settings.
Knowledgeable in medical terminology and procedures, enabling effective communication with healthcare professionals and accurate patient care.
Skilled in phlebotomy, EKG, and administering injections, ensuring safe and efficient patient procedures.
Familiarity with medical billing and insurance verification processes, optimizing reimbursement and revenue cycle management.
Detail-oriented with strong organizational skills, facilitating efficient office operations and record-keeping.
Ability to multitask and prioritize tasks effectively in a fast-paced environment, ensuring timely completion of responsibilities.
Team player with excellent interpersonal skills, fostering collaborative relationships with colleagues and promoting a positive work environment.
Contact this candidate