IT Infrastructure Project Manager & Transformation

Devika Bansal

ݢݡݠݟJaipur, Rajasthan ᔎᔏᔐ +91-916******* ᝀᝁ **************@*****.***

Career Summary

Results-driven Project Manager with 10+ years of experience in IT managed services, infrastructure delivery, and enterprise transformation. Proven expertise in leading cross- functional teams, managing multimillion-dollar projects, and driving operational excellence across banking, financial services, and technology industries. Skilled in stakeholder governance, risk management, and aligning IT initiatives with business objectives to ensure resilience, cost optimization, and client satisfaction. Key Achievements

Stabilized IT service delivery for a healthcare client by building executive relationships and implementing structured reviews.

Improved project milestone attainment by introducing a formal RACI matrix, reducing failed changes.

Delivered IT infrastructure refresh & DR readiness, ensuring business continuity and resilience.

Completed a 3-year consolidation program migrating network, server, and storage to strategic data centers—on time and within budget. Professional Experience

Wipro Technologies – Jaipur

Project Manager – IT Infra Services Nov 2022 – Present

Led BCP/DR initiatives for business-critical applications, ensuring timely restoration at DR sites.

Directed LAN/WAN upgrades, firewall configuration, EUC, and IT infrastructure refresh projects.

Managed deployment of MDTs for 1,000 users and MBAM DR readiness upgrades.

Coordinated migration projects (network, security, IT infra, EUS) with daily/weekly governance meetings.

Supported sales processes: RFIs/RFQs, proposals, technical input for cloud solutions in bids/tenders.

Oversaw vendor management including procurement, surveys, and circuit quotes.

Applied lessons learned to improve project delivery efficiency and governance. AU Small Finance Bank – Jaipur

IT Manager Jan 2022 – Oct 2022

Provided L2 support for CBS production systems.

Developed SQL & PL/SQL queries for data analysis and reporting.

Managed change management processes, presenting fixes to Advisory Board for production approval.

Resolved branch banking issues and customer queries related to channel integration and transactions.

Aavas Financiers Limited – Jaipur

Project Manager Jun 2016 – Jan 2022

Managed HRMS application workflows, integrations, and technical support for end-users.

Led requirement gathering, workflow creation, UAT test cases, and deployment planning.

Conducted peer reviews of new functionalities and deployments across systems.

Prepared summary analyses to validate system accuracy and coordinated with vendors for issue resolution.

Baldev Ram Mirdha Institute of Technology – Jaipur Assistant Professor Jun 2013 – May 2014 & Aug 2009 – Jun 2011

Taught Computer Networks, Data Structures, Algorithms, and IT concepts.

Managed online exams conducted by TCS and other companies.

Designed IT courses, timetables, and training materials. Education

Master of Technology (M.Tech) – Banasthali Vidyapith, Jaipur Jul 2013

Bachelor of Engineering (B.E.) – University of Rajasthan, Jaipur Jun 2009 Certifications

PMP® Certified

Core Skills

Project & Program Management

IT Infrastructure & Cloud Solutions

Business Continuity & Disaster Recovery (BCP/DR)

Stakeholder & Vendor Management

Risk & Change Management

SQL / PL-SQL Development

Process Improvement & Governance

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