Customer Service and Project Coordinator
Resume:
Personal information
**********@*****.***
**** ***** *** **, *****, Round Rock
(United States)
Male
Mother tongue(s)
Spanish
Foreign language(s)
English
Driver licence
C1
Keywords
Leadership Strategic Planning
Team Development
Creative Problem-solving
Abilities
Leadership
Microsoft office
Solving Problems
Costumer Service
Hobbies
Photography
Traveling
Creative Writing
Cooking
Summary
Customer service professional with over 10 years of experience in hospitality and client-facing roles. Proven track record as a Front Desk Supervisor, Sales and Post-Sales Supervisor, and Assistant Manager. Extensive background in hotels, starting from housekeeping and progressing through supervisory levels. Skilled in team leadership, staff development, and ensuring exceptional customer experiences Professional experience
Project Coordinator
Salesian polytechnic University Guayaquil-
Ecuador
23 Feb 16 - 10 Feb 19
As a Student Project Coordinator, I organized, planned, and led academic and extracurricular initiatives within a university. I coordinated teams, managed timelines, and ensured objectives were completed efficiently. I served as a key point of communication between students, faculty, and stakeholders, aligning goals and maintaining collaboration.
I regularly scheduled and led meetings, tracked progress, and addressed challenges. I supported team members by providing guidance, encouraging collaboration, and fostering a productive environment. My ability to manage priorities, communicate effectively, and stay organized contributed to project success and team success. Costumer/Sales service supervisor
Innova purple Guayaquil-Ecuador
5 Mar 19 - 22 Aug 21
I managed a team of 15 people, overseeing customer interactions, and leading advertising campaigns. I focused on enhancing client satisfaction, driving sales performance, and coordinating team efforts to achieve company targets.
Guest services
Kalahari Resorts Round Rock
22 Feb 22 - 24 Oct 25
At Kalahari, I started from the ground up in housekeeping, learning every aspect of the business. I then moved into a front desk supervisory role and was later transferred to the waterpark department, which gave me the opportunity to further expand my understanding of operations. Throughout my growth, I maintained a strong focus on customer service while leading teams and working toward achieving operational goals.
Front Desk Agent /Manager Assistant
Days inn Round Rock Round Rock
19 May 23 - 24 Jan 25
I took on a multifaceted role that went beyond just front desk check-in and check-out services. I also supported the manager by organizing operations, coordinating with housekeeping, handling billing, and managing vendor relationships.
Recreation Assistant 28 Apr 25 - Present
26 May 26 Resume created by CVpop - www.cvpop.com Page 1/2 City of Round Rock Round Rock
I organize and supervise events within the building, coordinating all logistics, managing schedules, and ensuring each event runs smoothly. I also handle the creation and renewal of memberships, with ongoing client follow-up to ensure satisfaction and retention. I work closely with clients and internal teams to meet their needs, handle setup, and deliver a seamless experience from start to finish. Admin assistant
Empire Steel Erectors Houston
25 Oct 25 - Present
As an Admin Assistant, I provided comprehensive administrative support to ensure efficient operation of the office. My responsibilities included managing schedules, coordinating meetings, handling communications, maintaining records, and executing various clerical tasks. I also assisted in project management by tracking deadlines and facilitating communication between team members, contributing to a productive work environment.
Education and training
Bachelor Degree in Business Administration
Salesian Polytechnic University Guayaquil-
Ecuador
20 Apr 15 - 2 Jun 22
Personal skills
Communication skills
My communication skills have been honed through numerous leadership roles, allowing me to effectively articulate vision and goals to diverse audiences. I prioritize fostering open dialogues within teams to ensure everyone's ideas and feedback are valued and incorporated into our projects.
Organisational / managerial skills
Throughout my career, I have developed strong organizational skills that enable me to manage multiple projects simultaneously while ensuring adherence to deadlines. My ability to prioritize tasks and implement structured methodologies has helped streamline operations and enhance team productivity.
Job-related skills
I have extensive experience in customer service, where I have handled complex issues, resolved problems efficiently, and delivered positive outcomes. I have strong experience working in teams, ensuring collaboration to achieve success. I have actively participated in key projects, and I am highly qualified to operate at a more advanced level with strong leadership and expertise
Digital skills
Based on my years of experience, I am skilled in managing a variety of programs and digital tools, including all aspects of Microsoft Office. I also utilize cloud-based platforms and digital tools to share and manage information online, ensuring seamless collaboration and efficient workflows
26 May 26 Resume created by CVpop - www.cvpop.com Page 2/2
Contact this candidate