Entry-Level Cybersecurity and IT Support

LEEONA GOLPHIN

Jacksonville, FL 904-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Technical support and customer service professional with experience in in-home consulting, broadband troubleshooting, equipment configuration, and client education. Completed Cisco Networking Academy cybersecurity training, including the Junior Cybersecurity Analyst Career Path, Network Defense, Introduction to Cybersecurity, and Cybersecurity Administration. Seeking a remote entry-level role in cybersecurity, IT support, technical support, or NOC operations. EXPERIENCE

ADT — In-Home Consulting Specialist

March 15, 2025 – April 23, 2026

• Consulted with customers in their homes on security-related systems and service needs.

• Resolved technical issues, configured equipment, and explained setup and usage clearly.

• Provided professional customer service while documenting work performed and recommended solutions.

• Built troubleshooting, communication, and problem-solving skills in a client-facing technical role. Comcast — Installation & Service Technician

May 2026 – Present

• Install, configure, and troubleshoot broadband services and customer equipment.

• Diagnose connectivity issues and configure modems and routers.

• Educate customers on device use, service features, and basic troubleshooting.

• Document work orders and technical findings accurately. EDUCATION

A. Philip Randolph Career Academies — High School Diploma TRAINING

Cisco Networking Academy Junior Cybersecurity Analyst Career PathNetwork DefenseIntroduction to CybersecurityCybersecurity Administration SKILLS Networking, TCP/IP, Technical Support, Troubleshooting, Customer Service, Windows, Routers, Modems, CRM, Documentation, Security Awareness, Remote Support, Client Communication

Contact this candidate