Customer Service & Technical Support Specialist
Resume:
Plano, TX *****
brookinsc**@gmail.
com
CONTACT ME
EDUCATION
University Of North Texas
Bachelors OF Business
Adminstration
SKILLS
Enterprise CRM & EHR
System Management
Global Customer
Relationship Stewardship
KPI-Driven Operational
Excellence
Data Governance &
Regulatory Compliance
Escalation Management &
Root Cause Resolution
Process Innovation &
Service Automation
Cross-Cultural
Communication &
Collaboration
Strategic Client Retention
& Experience Design
Aug 2023 - June 2026
Pabbly Connect
Customer Service Representative
Conducted outbound calls to a diverse client base
introducing products and generating leads.
Utilized CRM software to manage customers to maintain accurate records.
Demonstrated excellent communication skills in explaining services and answering questions.
Sep 2020 - July 2023
Callbox
Appointment Setter
Develops and maintains strong client relationships while providing consultative advice.
Researches and resolves client and internal issues, identifying root cause and escalating as needed.
Creates and maintains detailed project plans, timelines and checklists, ensuring files are organized and accessible within assigned system.
Ensures regular client meetings are scheduled and materials are completed on time and meet
WORK EXPERIENCE
Corey
Brookins
ABOUT ME
I have extensive customer service and technical support experience in a call center for 4 years. To pursue a highly rewarding career, seeking a role in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth.
Contact this candidate