Technical Support & Customer Success Specialist
Resume:
*********@*****.***
LEVITTOWN, PA *9057
AI Platforms:
Loveable
Claude
ChatGpt
MidJourney
Gemini
Jasper
Stable Diffusion Essentials
Skills
Customer Support
CRM Software
Salesforce
Relationship Management
Technical Support
Troubleshooting
Salesforce
CRM
Project Management
Onboarding
Software Testing
System Implementation
Clear Communication
Documentation
Training
Mentoring
Event Planning
Marketing
RFP Gathering
RFP Creating
Business Process Improvement
Technology Proficiency
Tools Proficiency
Account Management
Recruiting
HR Functions
SaaS
Cloud Applications
Multitasking
Time Management
Problem Solving
Analytical Thinking
Skills cont’d
Cross-Functional Collaboration
Vendor Management
Constant Contact
Electronic Newsletter
Portfolio
www.linkedin.com/in/anita-getz-b7949016.com
ANITA GETZ
Professional Summary
Client-focused Technical Support and Customer Service professional with 10+ years of experience in client facing roles supporting B2B customers, managing client relationships, leading onboarding, resolving technical issues, and improving support processes. Skilled at translating complex technical information into clear guidance, partnering with internal teams, maintaining knowledge base documentation, and driving strong customer experiences in remote and fast-moving environments.”
Why: The listing emphasizes client relationships, technical guidance, onboarding, support documentation, and remote autonomy.
Work History
Independence Blue Cross - Customer Service Representative
09/2025 - Current
Attains and keeps current with the knowledge and skills required to provide information, service, and assistance in response to all inquiries.
Determines the nature of the call and takes all possible action, including research, completing forms, or any follow-up, to expeditiously ensure the provision of accurate information, service, and assistance upon first contact.
Acquire knowledge of all claims systems applications and member service systems.
Prepares and forwards appropriate requests to operating areas to accomplish action required because of the inquiry.
Ability to ask effective probing questions and deescalate challenging member inquiries and concerns.
Performs other duties as assigned.
LeGrand via InfraTech Solutions - Project Coordinator/Manager
05/2025 - 06/2025
Oversee project timeline and deliverables, ensuring key milestones are met.
Act as the primary point of contact between internal teams, vendors, and stakeholders.
Communicate project updates, expectations, and troubleshooting solutions to end users.
Track project progress, maintaining detailed documentation and reports.
Assist with resolving project-related issues and escalate as needed.
Organize and manage meetings, documentation, and action items.
Support planning and logistics for PC shipments and deployments.
NBME - Customer Support Specialist
Philadelphia
12/2023 - 12/2024
As a Customer Support Specialist, I thrive on helping customers find solutions, whether it is troubleshooting an issue, answering questions, or guiding them through a process. I take pride in delivering clear communication, ensuring a positive experience, and continuously improving support processes to make things easier for both customers and my team.
Assist customers with inquiries and troubleshooting.
Resolve issues professionally and empathetically.
Collaborate to enhance the customer experience.
Turn challenges into solutions.
Build trust through personalized support.
Philadelphia
EncaptureMD - Technical Customer Support Director
Lafayette Hill
10/2013 - 01/2022
As a Technical Customer Support Director, I made sure that customer issues were resolved efficiently and effectively. I worked closely with customers, development teams, and internal stakeholders to drive customer satisfaction and retention.
led new client implementation, onboarding and training sessions, helping customers become confident users while ensuring a smooth go-live experience.
Built solid relationships with customers and partners.
Provide world-class customer service by being a product expert.
Partnered with development team to troubleshoot and resolve complex technical issues, communicating updates clearly and ensuring timely resolution.”
Maintained support documentation, knowledge base articles, and customer-facing resources while sharing client feedback to improve product functionality and support processes.”.
Provide timely responses to any customer support inquiries (email, text, phone); follow up to ensure resolution.
Manage salesforce and account management.
Customer Retention.
Voice of the Customer.
Upsell.
Inside sales (SaaS), demos, proposals, training.
Assist customers with upgrades.
Create customer diagrams with LucidChart.
On-Site with go live.
SMB Project Management, some exposure to Power BI.
Assisted in Trade Shows (ACC, HRS).
Stay current with system information, changes, and updates.
Company Event Planner and designing company.
The Hackett Group - Customer Technical Support
Conshohocken
04/2011 - 03/2013
As a Customer Technical Support professional, I specialize in resolving technical issues, guiding users through troubleshooting steps, and ensuring seamless product functionality. I enjoy breaking down complex problems into simple solutions, providing top-notch service, and collaborating with teams to enhance the overall customer experience.
Troubleshoot and resolve technical issues efficiently.
Assist customers with product inquiries and support.
Ensure clear, professional communication.
Collaborate with teams for improved solutions.
Build trust through reliable service.
Conshohocken
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