IT Support Technician & Data Analyst

P

AMOS JOEL ONYANGO

Phone: 071*******

Email: ***********@*****.***

Address: Nakuru,Kenya

SKILLS

IT Support & Helpdesk Operations

Computer Hardware & Software

Troubleshooting

Microsoft Office Suite (Word,

Excel, PowerPoint, Outlook)

Data Entry and Data Analysis

SQL & Database Management

System Setup & Software

Installation

Basic Server Support

Copywriting & Editing

LANGUAGES

ENGLISH (fluent)

SWAHILI (fluent)

HOBBIES

SUMMARY

Detail-oriented IT Support Technician and Diploma holder in Business Information Technology with hands-on experience in technical support, computer troubleshooting, and basic database management. Skilled in supporting end users, maintaining systems, and resolving hardware and software issues. Strong communicator with customer service experience and the ability to work effectively in fast-paced operational.

EXPERIENCE

IT SUPPORT TECHNICIAN

KENYA BUREAU OF STANDARDS(KEBS), Nakuru branch

SEPTEMBER 2024-DECEMBER 2024

Installed, configured, and formatted desktop and laptop computers for employees, ensuring

compliance with organizational IT standards.

Installed required software applications, operating systems, and security updates to maintain system

reliability and data protection.

Provided technical support to staff by

troubleshooting hardware, software, and basic

network-related issues.

Assisted in monitoring and maintaining company

servers to ensure continuous availability of critical services.

Documented technical issues and resolutions to

improve future troubleshooting efficiency.

EDUCATION

Diploma in Business Information Technology

Kabarak University

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