Customer Support & Claims Documentation Specialist

Alicia Weaver

202-***-**** *********@*****.***

Professional Summary

Customer Support professional with extensive experience in customer service, client relations, documentation, data entry, and issue resolution. Skilled in high-volume call handling, claims support, Microsoft Office, CRM systems, and remote customer service. Known for professionalism, empathy, accuracy, and exceeding quality expectations in fast-paced environments. Core Competencies

Claims Intake • Customer Support • Data Entry • Transaction Processing • Research & Documentation • High-Volume Calls • Microsoft Word, Excel & Outlook • CRM • Customer Resolution • Policy Compliance • Communication • Problem Solving • Time Management • Remote Work

Professional Experience

Caregiver / Client Support Professional

2023–2025

• Maintained accurate confidential records and documentation.

• Coordinated with families and healthcare providers to resolve concerns.

• Delivered exceptional customer service and managed competing priorities.

• Demonstrated strong communication, empathy, and problem-solving skills. Customer Service & Administrative Experience

• Managed customer inquiries via phone and email.

• Performed accurate data entry and records management.

• Utilized Microsoft Office and multiple software systems. Education

High School Diploma

Currently pursuing a Bachelor's Degree in Health Administration.

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