Pharmacy Technician & IT Support Specialist

Brendon Certoma

**** ******* **** **, **********, NC 27406 919-***-**** **************@*****.*** PROFESSIONAL SUMMARY

Versatile professional with 10+ years of pharmacy technician experience spanning hospital, retail, long-term care, IV compounding, and clinical research environments, Google-certified credentials in IT Support and Cybersecurity. Proven ability to navigate complex regulatory and compliance landscapes — including HIPAA, controlled substance protocols, and pharmaceuti- cal standards — while applying technical expertise to optimize workflows and systems. Uniquely positioned to bridge the healthcare and technology sectors, targeting roles in phar- macy operations, IT support/help desk, or cybersecurity. PROFESSIONAL EXPERIENCE

July 2024 – Present Lowe's Foods — Brown Summit, NC Customer Service / Retail Associate (Beer Den & Coffee Bar)

• Delivered prompt, friendly beverage service and product recommendations to customers at the Beer Den and Coffee Bar, consistently maintaining high satisfaction standards.

• Operated point-of-sale systems with accuracy, processing transactions and reconciling cash drawer totals at shift close.

• Assisted customers in locating products throughout the store, demonstrating strong product knowledge and department familiarity.

• Maintained organized, fully stocked shelves and displays, adhering to store merchandising and safety standards.

December 2023 – June 2024 Walgreens Pharmacy — Greensboro, NC Pharmacy Technician

• Processed medication returns and exchanges in full compliance with applicable state and federal pharmaceutical regulations.

• Prepared, labeled, and dispensed prescriptions accurately while collaborating with licensed pharmacists to verify order accuracy and patient safety.

• Maintained precise inventory records, conducting regular cycle counts and coordinating restocking to prevent medication shortages.

• Provided courteous patient-facing support at the pharmacy counter, addressing inquiries and facilitating efficient prescription pickup.

May 2022 – March 2023 Wake Research Associates — Durham, NC Research Pharmacy Technician

• Oversaw daily pharmacy operations within a clinical research setting, ensuring compliance with Good Clinical Practice (GCP) and study-specific protocols.

• Prepared and administered vaccines for research subjects, adhering to strict handling, storage, and documentation standards.

• Managed investigational drug inventory, tracking lot numbers, expiration dates, and chain-of- custody records for regulatory audits.

• Maintained detailed subject records and patient files, supporting accurate data integrity across active clinical trials.

January 2020 – May 2022 Pharmcare Pharmacy — Zebulon, NC Pharmacy Technician

• Prepared and dispensed medications for retail and long-term care patients, ensuring accuracy through double-verification workflows with supervising pharmacists.

• Managed medication returns in strict accordance with state and federal compliance requirements, maintaining detailed disposition records.

• Delivered medications to long-term care facilities across eastern North Carolina, ensuring HIPAA-compliant transport, documentation, and chain-of-custody protocols at every stop.

• Maintained accurate inventory using pharmacy management systems, flagging shortages and coordinating timely reorders to support uninterrupted patient care. June 2019 – January 2020 Duke Regional Hospital — Durham, NC Hospital Pharmacy Technician

• Restocked and maintained OmniCell automated dispensing cabinets across patient care units, ensuring medication availability and accurate par-level management.

• Delivered time-sensitive medications directly to nurses and physicians, supporting clinical care teams and minimizing treatment delays.

• Managed and reconciled medication inventories for operating room suites, coordinating with surgical staff to anticipate procedure-specific needs.

• Assisted pharmacists with prescription filling, inbound call management, and order processing in a high-volume hospital pharmacy environment.

September 2017 – June 2019 Option Care — Morrisville, NC Specialty Pharmacy Technician

• Compounded complex IV preparations including Total Parenteral Nutrition (TPN) bags, Mini Bag Plus admixtures, and straight-draw preparations within a sterile cleanroom environment under USP standards.

• Filled and processed specialty prescriptions, performing accuracy checks and documenting compounding records in compliance with regulatory requirements.

• Managed controlled substance and specialty medication inventory, conducting regular audits and coordinating purchasing to maintain optimal stock levels.

• Collaborated closely with pharmacists to ensure patient-specific therapies were prepared correctly and delivered on schedule for home infusion patients. November 2013 – January 2017 Omnicare — Durham, NC Long-Term Care Pharmacy Technician

• Prepared and dispensed prescriptions for residents of long-term care facilities, including cytotoxic agents, controlled substances, and OTC medications, following strict handling and documentation protocols.

• Compounded pharmaceutical preparations — including topical creams, ointments, and magic mouthwash — adhering to established formulation standards and quality control procedures.

• Managed back-order tracking, NDC changes, medication manifests, and packing slips, ensuring accurate fulfillment and facility delivery records.

• Maintained meticulous controlled substance logs and reconciliation records, supporting compliance with DEA and state pharmacy board regulations. August 2011 – October 2013 Apple — Raleigh, NC

Technical Support Specialist

• Delivered remote technical support for Apple laptops and desktop systems via phone and email, resolving hardware, software, and operating system issues with high first-contact resolution rates.

• Performed expert macOS troubleshooting, system installation, and configuration support for a diverse consumer and business customer base.

• Diagnosed and resolved network connectivity issues, optimizing LAN performance and guiding customers through router, VPN, and wireless configuration.

• Documented support tickets and escalation notes thoroughly, contributing to knowledge base improvement and team-wide issue resolution efficiency. May 2006 – August 2011 Arch Coal Company — Salina, UT Surface Safety Monitor

• Monitored atmospheric oxygen levels and air quality readings for underground mining personnel, identifying and reporting hazardous conditions to prevent life-threatening exposure incidents.

• Tracked seismic activity data during active mining operations, communicating real-time safety alerts and anomalies directly to underground site managers.

• Served as the primary point of contact for on-site injuries and emergencies, initiating first- response protocols and coordinating with medical and supervisory personnel.

• Enforced adherence to MSHA safety regulations and company protocols, maintaining full compliance documentation and completing all required safety training certifications. CERTIFICATIONS

July 2025 Google IT Support Professional Certificate August 2025 Google Cybersecurity Professional Certificate August 2003 Weber State University

Computer Science

SKILLS

Technical Skills: Linux (Ubuntu), Windows OS, macOS, Microsoft Office Suite, Active Directory, ServiceNow, Help Desk Support, LAN/Networking, Computer Networking, Software Troubleshooting Pharmacy & Healthcare: Pharmacy Technician, IV Compounding (TPN, Mini Bag Plus), HIPAA Compliance, Controlled Substance Handling, McKesson Pharmacy Software, Medication Dispensing, Inventory Management

Languages: English (Fluent), Spanish (Fluent)

EDUCATION

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