Administrative & Customer Service Professional
Resume:
Darlese L. Arnold
Detroit, MI *****
313-***-**** **.*******@*****.***
Professional Summary
Experienced administrative, customer service, and healthcare professional with over 15 years of experience providing exceptional customer support, administrative assistance, scheduling, and office operations. Skilled in managing confidential information, coordinating appointments, maintaining records, and supporting daily business functions in fast-paced environments. Recognized for strong organizational, communication, and multitasking abilities. Core Qualifications
● Administrative Support
● Customer Service
● Office Management
● Appointment Scheduling
● Data Entry
● Records Management
● Microsoft Office Suite
● Call Center Operations
● Billing & Payment Processing
● Problem Resolution
● Healthcare Administration
● Time Management
● Communication
● Confidential Records Management
Professional Experience
Administrative Assistant
Detroit Public Schools Community District Detroit, MI October 2023 – Present
● Provide administrative support to school administrators, staff, students, and families.
● Answer and direct incoming phone calls and greet visitors professionally.
● Maintain confidential student and personnel records.
● Prepare correspondence, reports, and other office documents.
● Schedule meetings, appointments, and school events.
● Process data entry and maintain accurate records using district systems.
● Assist with enrollment, attendance, and general office operations.
● Order office supplies and support day-to-day administrative functions.
● Process payroll for staff in school setting.
Independent Customer Service Contractor
Arise Platform Detroit, MI
2018 – 2022
● Provided customer support for multiple Fortune 500 companies.
● Resolved customer inquiries and troubleshot account issues.
● Processed billing payments and transactions.
● Tracked customer orders and provided shipment updates.
● Scheduled service appointments and documented customer interactions.
● Maintained high customer satisfaction while working remotely. Rehabilitation Assistant
Hope Network Sterling Heights, MI
2014 – 2018
● Administered medications according to physician instructions.
● Assisted residents with activities of daily living.
● Prepared meals and maintained a safe, clean living environment.
● Transported residents to medical and psychiatric appointments.
● Documented resident care and communicated with healthcare providers. Health Associate
Matrix Human Services Detroit, MI
2013 – 2014
● Maintained health, dental, and immunization records for Head Start students.
● Conducted hearing and vision screenings.
● Educated families on health and safety resources.
● Ensured compliance with health program requirements. Client Services Representative (Contract)
Act-1 Employment Agency / Henry Ford Health System Detroit, MI 2010
● Successfully completed a 90-day contract assignment.
● Scheduled patient appointments.
● Processed prescription refill requests.
● Verified insurance information and co-pay amounts.
● Delivered courteous and efficient patient support. Office Assistant / Dispatcher
Sterling Towing Detroit, MI
2005 – 2010
● Answered high-volume incoming service calls.
● Dispatched roadside assistance to drivers.
● Processed purchase orders and payment information.
● Maintained accurate service records and dispatch logs. Education
Associate of Arts in Business Administration
Concentration: Health Care Administration
American InterContinental University Online
Hoffman Estates, Illinois
Graduated: August 2007
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