Administrative Assistant & Security Support

Robyn Marriott

Metro Detroit, MI

586-***-**** ️ **************@*****.***

Professional Summary

Detail-oriented administrative professional with extensive experience in high-volume, service-focused environments, including education and customer service.. Known for delivering compassionate customer service, handling sensitive information with discretion, and efficiently managing multiple priorities in fast-paced environment

Administrative Assistant / Security Administrator

Birmingham Public Schools Feb 2026 – Present

Provide high-level administrative and operational support within a public-school district environment

Oversee facility access control systems, ensuring compliance, accuracy, and confidentiality

Assign and track departmental work orders to ensure timely completion and accountability

Monitor employee information, including overtime using Google Docs

Participate in hiring processes, onboarding, and staff training initiatives

Support and assist in planning department events

Building Administrative Assistant

City of Bloomfield Hills Bloomfield Hills, MI — Sept 2024 – Jan 2026

Managed calendars, appointments, and scheduling for leadership and external stakeholders

Served as primary point of contact, handling high-volume inquiries via phone and in person

Prepared accurate reports, documentation, and correspondence

Maintained confidential records and processed applications using enterprise systems (BS&A)

Processed payments and balanced transactions with attention to detail

Coordinated vendor communication and tracked invoices

Counseling Secretary / Administrative Support (including EduStaff assignment)

Warren Consolidated Schools — Warren, MI

Sept 2021 – Sept 2024

Provided administrative and clerical support across multiple school buildings in both permanent counseling office roles and substitute secretary assignments

Supported counseling and administrative leadership with calendar coordination, scheduling, and communication management

Managed sensitive student records and documentation in compliance with FERPA and district policies

Prepared reports, data summaries, and documentation to support leadership decision-making

Served as primary point of contact for families, students, and staff in a high-volume school environment

Conducted record audits and maintained accurate, confidential student files

Adapted quickly to multiple systems, workflows, and building environments as a substitute secretary

Streamlined tracking and organizational processes to improve office efficiency

Training & Development / Mortgage Servicing Agent

Flagstar Bank Troy, MI — March 2006 – Feb 2012

Handled high-volume inbound calls, assisting customers with account inquiries and issue resolution

Delivered training and onboarding for new employees

Maintained accurate documentation and ensured regulatory compliance

Developed procedures to improve service efficiency and consistency

Therapeutic Music Provider / Independent Musician

Self Employed-2021-Current

Provide live music for residents in hospice, memory care and senior living facilities

Adapted performances to meet cognitive needs

Collaborate with staff to meet the needs of residents

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