Mailroom & Security Support Specialist

Shaniya Moore

Chicago, Il ***********@*****.***

Professional Summary

Detail-oriented and reliable professional with hands-on experience in mail handling, package management, and front desk operations within residential and high-traffic environments. Proven ability to organize high volumes of deliveries, maintain accurate records, and provide excellent customer service. Strong communication, multitasking, and organizational skills. Holds a valid Illinois PERC Card.

Core Skills

● Mail & Package Sorting / Distribution

● Inventory & Delivery Tracking

● Data Entry & Record Keeping

● Customer Service & Resident Support

● Organization & Time Management

● Front Desk Operations

● Problem Solving & Communication

Work Experience

Allied Universal — Mailroom / Residential Support Specialist Chicago, IL Nov 2025 – April 2026

● Managed and organized high-volume resident packages and deliveries

● Logged, tracked, and distributed mail accurately and efficiently

● Maintained detailed records of incoming and outgoing deliveries

● Assisted residents with package pickup and inquiries

● Ensured secure handling of all deliveries and sensitive items

● Supported front desk operations and maintained professional communication Intercon Security — Security Officer

Chicago, IL Feb 2023 – Jan 2025

● Monitored building access and verified credentials

● Maintained logs and reports with high attention to detail

● Assisted with deliveries and directed vendors appropriately

● Provided customer service to residents, staff, and visitors Additional Experience

Amazon — Warehouse Associate

Chicago, IL Oct 2023 – May 2024

● Processed and sorted high-volume shipments with speed and accuracy

● Maintained organized inventory and staging areas

● Followed strict safety and efficiency standards

● Experience working in a fast-paced logistics environment AccentCare — Caregiver

Chicago, IL Feb 2023 – Oct 2023

● Maintained documentation and daily logs

● Assisted clients with daily needs while staying organized and efficient Dunkin’ Donuts — Crew Member

Chicago, IL Jul 2022 – Jan 2023

● Delivered fast, accurate service in a high-volume environment

● Handled transactions and maintained cleanliness

Citi Trends — Store Associate

Chicago, IL Jun 2021 – Apr 2022

● Assisted customers and handled transactions

● Maintained organized store displays

Education

Richard T. Crane High School — Chicago, IL

High School Diploma

Contact this candidate