Human Resources & Payroll Operations Specialist
Resume:
LASHONDA BROWN
HUMAN RESOURCE PROFESSIONAL
SECRET Security Clearance
***************@*****.***
Chula Vista, CA, USA
EDUCATION
National University
Master of Science in Cybersecurity (Specialization: Ethical Hacking and Pen Testing), With Distinction, 2025
University of Arkansas Grantham - Bachelor of Science in Information Systems, Summa Cum Laude, 2022
Associate’s degree
College, University
20XX
OTHER WORK EXPERIENCE
Operations Specialist
US Navy October 2013 – January 2022
Coordinated mission-critical operations in fast-paced, high-pressure environments.
Managed personnel, trained team members, and ensured operational readiness.
Recruited, interviewed, and mentored qualified candidates while achieving recruiting goals.
TECHNICAL SKILLS
HR & Payroll: Workday, Paycom, ADP, Kronos/UKG, HRIS, ATS, I-9 Verification, FMLA, Leave Administration, Payroll, Onboarding
Software: Microsoft Office, SQL, Java, CRM Systems, Help Desk
Professional: Customer Service, Data Entry, Email Support, Live Chat Support, Technical Support
PROFESSIONAL OVERVIEW
Human Resources professional with 10+ years of experience in HR operations, payroll, leave administration, recruiting, employee relations, and compliance. Skilled in Workday, ADP, Paycom, Kronos/UKG, benefits administration, FMLA, and onboarding with a proven ability to support employees and leadership in fast-paced government and corporate environments.
PROFESSIONAL EXPERIENCE
LEAD HUMAN SERVICES COORDINATOR II
Department of Health and Human Services Sep 2025 – present
Determine and redetermine Medicaid eligibility for managed care operations.
Institutional care and waiver services for the aged, blind and disabled.
Provide managerial duties to a team of 20 members.
Track attendance, provide feedback, and conduct new-hire training.
Adhere to timeliness, policy, and procedural guidelines.
Case management.
Process leave requests.
Process payroll coding in ADP.
CURAM HELPDESK – DATA INTEGRITY ANALYST
Department of Health and Human Services January 2025 – August 2025
Utilize RECON/CURAM/MEDS/MMIS/SERVICE MANAGER to verify Medicaid/Medicare coverage for recipients.
Perform system-of-record changes to read coverage correctly.
Resolve tickets to fix issues in CURAM, MEDS, and MMIS. Train new employees.
Investigate clients for fraudulent activity, process and establish claims, interview clients, perform Fair Hearings and Administrative Disqualification Hearings.
Process full life cycle recruiting, building sourcing plans, internet, and social media research.
Implement employee and candidate retention strategies. Utilize resume databases.
Utilize company ATS system.
Provide new candidate onboarding as needed.
PAYROLL COORDINATOR
Sedgwick Claims Management January 2022 – December 2024
Process payroll coding in Workday and Kronos. Verify sick time. Process payroll in lieu of leave-of-absence requests.
Process leave of absence requests, including WC claims, MLOA, ILOA, FMLA, LTD, STD, PPL.
Process employee terminations, I9 documentation, onboarding, and interviews.
Manage daily caseloads, adhere to HIPAA.
CONTACT
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