Multi-Outlet Assistant Manager
Resume:
**** ******* ******* ** *** ****, HOUSTON, UNITED STATES, 77090 •
******.**@*****.*** • +1-281-***-****
DION SIMIEN
Multi Outlet Assistant Manager
PROFESSIONAL SUMMARY
I work with the fullness of integrity, I'm resilient, oriented in all types, managing in solutions, verbal and written communication. Problem solving, Exceed in high volume restaurants private parties and fine dining. I've managed multiple restaurants per work shift to ensure the best experience for guest. EMPLOYMENT HISTORY
ASSISTANT MANAGER/MULTI OUTLET MANAGER Jan 2022 - May 2025 L'AUBERGE Casino Resort Lake Charles Lake Charles, LA
• Managed FOH in ESPN Sportsbook, Johnny Sanchez, Pool, Drago's and Daqs and Dogs.
• Assisted servers, bartenders, and guests.
• Managed multiple outlets in the casino.
• Assisted in the management of daily operations, ensuring smooth and efficient workflow.
• Supervised and trained a team of employees, providing guidance and support to maximize productivity.
• Worked with other managers to develop strategies for achieving sales targets and improving customer satisfaction.
• Implemented new scheduling system that optimized staff.
• Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times.
• Developed strong relationships with vendors.
• Managed cash handling procedures, including opening/closing registers, preparing deposits.
• Used POS systems effectively to process orders accurately while maintaining a high level of efficiency.
• Increased overall store profitability by analyzing product performance.
• Maintained a clean and organized work environment, adhering to sanitation guidelines for food safety compliance.
• Conducted regular meetings with staff.
• Demonstrated strong leadership skills by motivating team members.
• Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards. ASSISTANT KITCHEN MANAGER Sep 2021 - Mar 2022
Cinemark Bistros Lake Charles, LA
• Cooked, prepped, and managed kitchen crew.
• Ordered supplies, checked in truck food and supplies, handled invoices.
• Conducted verbal and written evaluations.
SERVER Mar 2021 - Present
L'Auberge Casino Resort Lake Charles, LA
• Served guests, cleaned station, rolled silverware.
• Resolved customer complaints promptly and effectively, ensuring a positive dining experience for guests.
• Demonstrated strong leadership skills.
• Trained staff on proper handling of cash transactions to minimize errors. LEAD SERVER/TRAINER Sep 2015 - Jul 2021
Golden Nugget Lake Charles, LA
• Took guest orders, served big parties and important business clients/guests, delegated servers and host.
• Made alcoholic beverages.
• Cashiered, ran food, and expoed the kitchen.
• Gave manager swipes for important documents for servers and guests.
• Implemented new training program for servers, resulting in improved product knowledge and upselling.
• Resolved customer complaints promptly and effectively.
• Mentored new servers to perform great service to guests in the absence of management.
• Increased overall sales through suggestive selling techniques and promoting daily specials.
• Trained other servers on proper handling of cash transactions to minimize errors or discrepancies at end-of-shift reconciliation process.
• Handled difficult guest issues training.
SERVER Mar 2018 - Sep 2019
Lake Charles Country Club Lake Charles, LA
• Served Golf club members in fine dining, served and catered wine and tea parties, game nights, and pool.
• Catered weddings, family gatherings.
• Provided exceptional fine dining service to guests, ensuring a memorable and enjoyable experience.
• Collaborated with kitchen staff to ensure accurate order delivery and timely service for all courses.
• Worked closely with sommeliers or beverage experts to recommend wine pairings based on guest preferences and menu selections.
• Assisted in coordinating private events such as weddings or corporate functions by providing attentive service.
• Upsold premium dishes, beverages, and desserts to guests.
• Maintained a clean and organized work area, including polishing silverware, folding napkins, and arranging table settings. FEDEX GROUND PACKAGE HANDLER Nov 2014 - Mar 2015
FedEx Ground Lake Charles, LA
• Unloaded 18 wheeler, scanned in and out merchandise.
• Unloaded and loaded cargo delivery trucks and vans. JANITORIAL Jan 2013 - May 2014
GCA Services Group Westlake, LA
• Cleaned and took out trash of different areas of the PPG plant.
• Followed all the guidelines of OSHA and corresponded with the safety regulations. KITCHEN SHIFT MANAGER Aug 2008 - Oct 2010
McDonald's Lake Charles, LA
• Managed kitchen crew, cooked, cashiered, counted down cash drawers at beginning and end of night shift.
• Took deposit to Dropbox at bank.
SECURITY OFFICER Oct 2005 - May 2006
L'AUBERGE Casino Resort Lake Charles Lake Charles, LA
• Secured guest and parking area, transported cash to vaults.
• Handled cash to casino floor to cage.
SECURITY OFFICER Feb 2002 - Oct 2005
Harrahs Casino and Hotel Lake Charles, LA
• Secured casino guest and parking lots.
• Transported cash expo to Vaults, made cash transactions. PRODUCE ASSOCIATE, MEATS Aug 2002 - Oct 2004
Sam's Club Lake Charles, LA
• Stocked, counted, rotated bulk of produce.
• Cut and packaged fresh meat.
WAREHOUSE ASSOCIATE Apr 2002 - Oct 2004
Sam's Club Lake Charles, LA
• Unloaded trucks, scanned in delivery.
EDUCATION
G.E.D 2010
Adult Education Houston, TX
SKILLS
Cash register, Food handling, Inventory Control, Banquet Experience, Leadership, Kitchen management, Adult Education, Shift Management, Guest services, Hospitality management, Writing Skills, Time management, Merchandising, Interviewing. Food Production, Restaurant management, Food service management, POS, Customer service, Microsoft Access, Word, Excel, Food service, Food Safety, Management, Food industry, Communication skills, Team management, Host/Hostess, Kitchen Experience, Hospitality.
ADDITIONAL INFORMATION
CERTIFICATIONS AND LICENSES
• LABC certification
• ServSafe (February 2023 to February 2028)
• Bar card (February 2025 to January 2026)
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