Sales Representative for over 20 years

Nando DiPasquale

302-***-**** *********@*****.*** Jacksonville, FL 32226

Professional Summary

Experienced automotive professional with over 15 years in dealership environments, specializing in customer service, vehicle sales, and service coordination. Known for building long-term client relationships, delivering exceptional service experiences, and ensuring customer satisfaction throughout the repair and maintenance process. Adept at translating technical information into clear language for customers and supporting service teams in meeting performance goals.

Key Skills

Automotive Customer Service • Repair Order Management • Client Relationship Building • Service & Maintenance Coordination • Upselling & Product Advising • Communication & Problem-Solving • CRM & DMS Software (CDK, Reynolds & Reynolds) • Team Training & Leadership Professional Experience

Hanania Subaru – Jacksonville, FL

Sales Representative May 2025 – Present

• Support the Service Department in managing customer service follow-ups and maintenance coordination.

• Provide expert product knowledge and technical explanations to enhance the service experience.

• Maintain long-term customer relationships, ensuring satisfaction and repeat business.

• Collaborate with service advisors and technicians to communicate repair needs clearly to clients.

• Continue to mentor new staff in dealership systems and customer service best practices. Subaru of Jacksonville – Jacksonville, FL

Sales Representative April 2016 – April 2025

• Built and maintained strong customer relationships, driving repeat business and loyalty.

• Partnered with the Service Department to support customer retention initiatives and service communications.

• Consistently exceeded sales and satisfaction targets through attentive communication and follow-up.

• Trained and coached sales team members on company standards and customer service techniques. Ashley Furniture HomeStore – Jacksonville, FL

Sales Consultant June 2014 – March 2015

• Delivered exceptional customer service by listening to customer needs and providing tailored recommendations.

• Managed customer concerns with professionalism and empathy, ensuring long-term satisfaction. O’Steen Volkswagen – Jacksonville, FL

Sales Associate November 2013 – May 2014

• Provided customers with product knowledge and support during service visits and vehicle inquiries.

• Assisted service advisors in explaining warranty details and maintenance options. Roberts Automall Subaru – Downingtown, PA

Sales Associate April 2004 – September 2013

• Acted as a liaison between sales and service departments to ensure smooth vehicle delivery and service coordination.

• Consistently exceeded customer satisfaction goals through attentive communication and follow-up. Family Chrysler Jeep – Chadds Ford, PA

Sales Assistant April 2003 – June 2004

• Supported service and sales teams by coordinating appointments and ensuring accurate vehicle records. American Appliance – Wilmington, DE

Appliance Sales Specialist & Advisor January 1991 – April 1997

• Delivered personalized service consultations to clients and managed product installations and service schedules.

Education

High School Diploma – Concord High School, Wilmington, DE May 1987

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