Operations and Division Manager
Resume:
Taylor LaRose
Somersworth, NH
**************@*****.***
Professional Summary
Operations and Division Manager with more than 10 years of progressive leadership, operations, and customer service experience. Proven track record of advancing from Customer Service Representative to Division Manager through strong performance, initiative, and leadership. Highly organized and process-driven with expertise in team leadership, workflow optimization, project coordination, and customer relations. A fast learner who thrives in structured environments while remaining adaptable and committed to continuous improvement. Seeking a new opportunity to contribute, grow, and make a meaningful impact within a company that values leadership, accountability, and operational excellence. Professional Experience
Division Manager
Granite State Glass Portsmouth, NH • Somersworth, NH • Concord, NH October 2020 – Present
Career Progression: Customer Service Representative Team Lead Division Manager
● Promoted multiple times into leadership roles based on performance, initiative, and results.
● Manage daily operations across three locations while ensuring efficient workflows and exceptional customer service.
● Lead and support a team responsible for quoting, ordering, and coordinating customer projects.
● Oversee daily workflow, scheduling coordination, and operational efficiency.
● Assist in technician management and support field operations to maintain project timelines.
● Coordinate employee time-off requests and perform administrative support for leadership.
● Generate daily operational reports and maintain accurate data to support business decisions.
● Identify and implement workflow improvements that increase organization, productivity, and team effectiveness.
● Build strong customer relationships while protecting company interests through sound decision-making and attention to detail.
Office Manager
Local Auto Restoration Business
2016 – 2020
● Managed daily office operations and administrative functions for a locally owned small business.
● Coordinated customer communication, scheduling, invoicing, and documentation.
● Maintained organized records and supported efficient office workflows.
● Assisted ownership with daily business operations while providing exceptional customer service. General Manager
Local Two-Location Laundromat
2013 – 2016
● Managed day-to-day operations for two business locations.
● Supervised staff scheduling and daily operational activities.
● Oversaw customer service, cash handling, inventory, and vendor coordination.
● Maintained efficient business operations while ensuring a positive customer experience. Education
Southern New Hampshire University (SNHU)
Business Administration Coursework
Completed approximately 1.5 years
Portsmouth High School
High School Diploma, Class of 2008
Core Skills
● Operations Management
● Leadership & Team Development
● Customer Service Excellence
● Workflow & Process Improvement
● Project Coordination
● Scheduling & Administrative Support
● Microsoft Office Suite
● Smartsheet
● Data Entry & Reporting
● Organization & Time Management
● Communication & Relationship Building
● Problem Solving
● Adaptability
● Continuous Process Improvement
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