Customer Service & Data Entry Specialist

Resume

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Jaee Bell <************@*****.***>

Mon, Jun 29, 3:03 PM

to me

Nafeeha Alexander

Cleveland, OH 44120 +1-216-***-**** *********@*****.***

Authorized to work in the US for any employer Available for Remote Work

Professional Summary

Highly articulate, tech-savvy, and performance-driven Customer Service Professional with over 8 years of excellence in high-volume omni-channel environments, data administration, and team leadership. Proven track record of exceeding strict corporate KPIs, maintaining a 95%+ customer satisfaction (CSAT) rating, and navigating complex databases with speed and precision. Exceptional cross-functional communicator skilled in active listening, problem-solving, and conflict de-escalation. Fully equipped with a dedicated, distraction-free home office environment and high-speed internet, ready to deliver top-tier remote support for Foundever.

Core Competencies & Remote Skills

Customer Experience: High-Volume Inbound/Outbound Calls, Live Chat Support, Customer Retention, De-escalation, CRM Navigation.

Technical Mastery: Data Entry (Speed & Precision), MS Office (Excel, Word), POS Systems, Multi-Monitor Multitasking, Troubleshooting.

Operational Excellence: SLA & KPI Adherence, Team Training & Scheduling, Financial Audit/Cash Handling, OSHA & Safety Compliance.

Professional Experience

Cleveland Clinic – Cleveland, OH

EVS Housekeeping Specialist / Project Support February 2024 – Present

Managed strict adherence to safety compliance and OSHA regulations within a world-class healthcare facility.

Analyzed facility-wide needs and coordinated outsourcing logistics, reducing operational bottlenecks by streamlining external vendor communication.

Developed strong multitasking capabilities by balancing immediate, high-priority emergency requests with daily routine objectives.

The Sage Group – Savannah, GA

Data Entry Typist February 2018 – May 2023

Processed, verified, and audited thousands of high-volume source documents weekly with a 99.8% accuracy rate.

Managed formatting, page layouts, and final data quality control checks under tight corporate deadlines.

Cleaned and organized massive datasets, eliminating duplicate files and accelerating retrieval times for company analysts.

Cigna Health – Savannah, GA

Data Entry Specialist September 2021 – January 2023

Navigated highly secure, complex healthcare databases to input sensitive customer and medical information via keyboards and optical scanners.

Maintained 100% compliance with strict data security protocols while consistently exceeding daily data processing quotas.

Demonstrated elite attention to detail by verifying numerical figures and flagging discrepancies before they impacted client billing or records.

Aloft Hotel – Cleveland, OH

Guest Services & Operations Support October 2018 – 2020

Streamlined inventory tracking and supply chain management for front-of-house operations under high-stress, fast-paced conditions.

Served as a critical safety liaison, communicating actively with security teams to handle venue compliance, crowd flow, and guest safety.

Utilized specialized digital POS systems to input orders rapidly, minimizing wait times and improving overall guest satisfaction.

Best Western Plus – Savannah, GA

Front Desk Associate January 2017 – November 2019

Spearheaded front-line guest relations, handling check-ins/check-outs, complex billing resolutions, and credit card authorizations.

Achieved positive guest reviews on TripAdvisor by proactively anticipating customer needs and resolving service friction points instantly.

Balanced administrative front-desk tasks with cross-departmental food and beverage logistics to ensure continuous, seamless operations.

Rodeway Inn – Savannah, GA

Front Office Manager February 2015 – May 2017

Recruited, trained, and scheduled a team of front-office personnel, driving a cohesive team culture focused on a "Customer-First" philosophy.

Served as the critical operational bridge between ownership and front-line staff, standardizing procedures to boost service efficiency.

Mastered the art of turning negative situations into positive customer loyalty by resolving escalated guest complaints with empathy and speed.

Education

Virginia College – Birmingham, AL

Business Office Specialist Certificate (Concentration in Business Office & Customer Service) June 2014

Windsor Forest High School – Savannah, GA

High School Diploma May 2007

Certifications

TABC Certification

Valid Driver’s License (Non-CDL Class C)

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