Customer Support & Sales Professional (Remote-Ready)

IGITEGO SANTA

Customer Support & Sales Professional Remote-Ready

Kigali, Rwanda ************@*****.*** +250-***-***-*** Open to Remote Work Worldwide

PROFESSIONAL SUMMARY

Results-driven Customer Support & Sales Professional with hands-on experience delivering exceptional service in fast-paced, high-volume environments — including international airline operations. Adept at resolving customer issues efficiently, building rapport across cultures, and exceeding performance targets. Currently pursuing a degree in Information Technology at AUCA, adding a strong technical foundation to customer-facing expertise. Fluent in English, French, and Kinyarwanda. Proven ability to thrive in remote and distributed team settings.

WORK EXPERIENCE

Customer Support Representative — JetBlue Airways

CCI Remote / Kigali Dec 2024 – Present

Handle inbound and outbound customer inquiries for JetBlue Airways passengers via voice and digital channels, maintaining high satisfaction scores.

Resolve flight booking issues, cancellations, refund requests, and loyalty program queries with accuracy and empathy.

Consistently meet or exceed KPIs including average handle time, first-call resolution, and CSAT scores in a remote work environment.

Collaborate with distributed international teams across time zones, demonstrating strong remote-work communication skills.

Navigate proprietary airline CRM and ticketing systems to process requests and document interactions accurately.

Sales Clerk

JILOSA Boutique Kigali, Rwanda Aug 2024 – Nov 2024

Delivered outstanding in-store customer experiences, driving repeat clientele through personalized service.

Promoted products persuasively, applying consultative sales techniques to increase basket value.

Maintained accurate inventory records and supported daily operations in a retail boutique environment.

CORE SKILLS & COMPETENCIES

Customer Service Expert

Sales Techniques Expert

Negotiation Expert

Communication Expert

Competitive Analysis Expert

Computer Skills Experienced

Microsoft Office Experienced

Work Under Pressure Experienced

Team Collaboration Expert

EDUCATION

Bachelor of Science — Information Technology

Adventist University of Central Africa (AUCA), Rwanda Currently Enrolled

Pursuing a degree in Information Technology, building technical skills that complement customer support and remote work capabilities.

High School Diploma

Excella School, Rwanda Jan 2018 – Aug 2024

LANGUAGES

English — Highly Proficient French — Good Working Knowledge Kinyarwanda — Native Speaker

REMOTE WORK STRENGTHS

Active experience in remote customer support for an international airline (JetBlue) through CCI

Comfortable with asynchronous communication, digital collaboration tools, and virtual team workflows

Multilingual (English, French, Kinyarwanda) — ideal for global client-facing remote roles

Self-motivated with discipline to meet deadlines and performance metrics independently

REFERENCE

Karenzi Jeanne Dative Owner, JILOSA Boutique +250-***-***-***

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