IT Support & Web/Database Operations Specialist

Patrice Moses

Acworth, GA 510-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

Detail-oriented Information Technology professional with experience supporting technology operations, troubleshooting software and hardware issues, maintaining websites and databases, and delivering excellent customer service. Skilled in technical problem solving, networking fundamentals, software support, and end-user assistance in fast-paced environments. TECHNICAL SKILLS

Technical Support • Hardware Troubleshooting • Software Installation • End User Support • Networking Fundamentals • TCP/IP • Website Administration • Database Management • Microsoft Office • QuickBooks • MailChimp • Squarespace • Documentation • Customer Service PROFESSIONAL EXPERIENCE

Technology Coordinator Revive Church ATL Jan 2020 – Present

• Provide technical support for website, database, and communication systems.

• Install, configure, and maintain technology platforms supporting daily operations.

• Manage organizational databases, calendars, records, and digital assets.

• Troubleshoot website and software issues to maintain operational continuity.

• Maintain Squarespace website content and functionality.

• Manage weekly organization-wide communications through MailChimp.

• Support QuickBooks operations and financial record management. Front-End Checkout Team Associate Walmart Sept 2024 – Present

• Deliver customer support in a high-volume retail environment.

• Resolve customer concerns with professionalism and urgency.

• Manage multiple priorities while maintaining service standards. Hostess O'Charley's May 2022 – Aug 2022

• Delivered excellent customer service in a fast-paced environment.

• Coordinated guest seating and front-of-house operations.

• Worked collaboratively with team members to support daily operations. EDUCATION

University of Phoenix

Associate of Arts in Computer Information Technology Advanced Networking Coursework

Hack the Hood Computer Programmer Program (2017)

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