Aspiring Paralegal with Legal Studies Background

Tavia Young

Lodi, NJ 862-***-**** *********@******.*** www.linkedin.com/in/TaviaYoung

Detail-oriented and highly organized professional transitioning into the paralegal field, supported by formal legal education and a strong background in administrative and financial support. Skilled in document preparation, legal research, scheduling, client communication, and maintaining confidentiality. Possess strong communication skills, time management, and ability to manage multiple priorities efficiently.

Education

Berkeley College

Bachelor of Science, Legal Studies

Anticipated May 2028

Associate of Applied Science, Legal Studies

May 2026

Relevant Coursework

Family Law; Civil Law; Trusts and Estates; Immigration Law; Criminal Law;

Real Property Law

Professional Experience

Public Partnership LLC — Remote

Support Broker / Financial Consultant March 2025 – Present

Assist consumers with managing self-directed care budgets in accordance with state guidelines

Provide financial guidance on budget allocation, spending, and payroll processing

Monitor accounts for accuracy and ensured compliance with program standards

Act as a liaison between clients, caregivers, and state program representatives

Maintain accurate records and documentation

Prepare and submit reports in a timely manner

Key Achievement: Maintained 100% compliance on deliverables within first six months.

Valley National Bank — Wayne, NJ

Senior Customer Service Representative October 2022 – October 2024

Followed established bank policies and procedures for customer service and digital banking operations

Met or exceeded individual sales, referral, and service quality goals

Responded to customer inquiries and complaints via phone, email, and online chat

Provided operational support for online banking, mobile banking, and remote deposit capture

Troubleshot and resolved issues related to digital banking platforms

Key Achievement: Received positive customer feedback; promoted from Customer Service Associate to Senior within 3 months.

Konica Minolta — Ramsey, NJ

Administrative Operations Specialist March 2019 – February 2022

Maintained detailed administrative and procedural processes to improve accuracy and efficiency

Reviewed files, records, and critical information for accuracy and compliance

Coordinated vendor logistics and quality control processes, contributing to increased revenue

Resolved customer issues promptly to improve satisfaction and outcomes

Prepared production and personnel records to support operations

Key Achievement: Converted from temporary to permanent employee within 90 days with pay increase.

Professional & Community Involvement

Paterson Recreation — Paterson, NJ

Cheerleading Coach July 2022 – September 2023

Planned and led cheerleading practices for youth participants

Taught routines, stunts, and choreography for events

Supervised participants ensuring a safe environment

Promoted teamwork, discipline, and sportsmanship

Communicated with parents and staff regarding progress and schedules

Organized performances for games and community events

Technical Skills

Microsoft Office Suite (Word, Excel, Outlook)

CRM Systems (Nexus, Five9, SAP)

Database Entry & Records Management

Office Administration & Workflow Management

Scheduling & Calendar Management

Multi-line Phone Systems

Insurance Eligibility Verification

Document Control & File Organization

Digital Banking Platforms Support

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