Customer Service Associate (ESR)
Resume:
Lakeisha Lanear
Orlando, FL *****
********@*****.***
Summary
Friendly and efficient ESR devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding Unemployment claims and processing standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues.
Experience
April 2019 to Current
State of Florida DEO Orlando, FL
Customer Service Associate
Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
Assisted customers with making payments or establishing payment plans to bring accounts current.
Addressed inquiries, resolved customer issues and managed customer relations.
Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
Skills
Inbound and Outbound Calling
MS Office Proficiency
Customer Support
Verbal and Written Communication
Multitasking and Prioritization
Creative Problem Solving
Calm and Professional Under Pressure
Understanding Customer Needs
Upbeat and Positive Personality
Education and Training
June 2007 I.C.Norcom High School Portsmouth, VA
High School Diploma
Certifications
Customer Service Representative Certificate
Contact this candidate