Customer Service Associate - Retail Support
Resume:
Nikki Cerulli
Libby, MT
***************@*****.***
Objective
Dedicated and customer-focused professional with over 8 years of experience in providing exceptional service and support. Seeking a position as a Customer Service Associate to leverage strong communication skills and problem-solving abilities to enhance customer satisfaction and contribute to the success.
Skills
• Excellent verbal and written communication skills
• Strong interpersonal and relationship-building abilities
• Proficient in handling customer inquiries and complaints
• Ability to work effectively in fast-paced environments
• Familiarity with CRM software and Microsoft Office Suite
• Problem-solving and conflict resolution skills
• Attention to detail and organizational skills
• Team player with a positive attitude
Professional Experience
Customer Service Associate
Circle K, Great Falls, MT
March 2022 – Present
• Greet customers warmly and provide assistance with inquiries and purchases.
• Operate cash registers, handle transactions accurately, and manage cash handling procedures.
• Assist in inventory management by conducting regular stock checks and reporting discrepancies.
• Handle customer complaints and resolve issues promptly and professionally.
• Promote loyalty programs and special offers to enhance customer engagement.
• Collaborate with team members to achieve sales goals and maintain high standards of service.
Cashier
Saverite West, Libby, MT
June 2018 – March 2022
• Greet customers as they enter the store and provide assistance as needed.
• Operate cash registers and handle all forms of payment, including cash, credit/debit cards, and gift cards.
• Process returns and exchanges according to company policies.
• Answer customer inquiries regarding products, promotions, and store policies.
• Assist with stocking shelves and maintaining product displays when not busy at the register.
• Collaborate with team members to achieve sales goals and enhance overall customer satisfaction.
Guest Service Lead
Loaf N Jug, Great Falls, MT
February 2016 – June 2018
• Provide outstanding customer service by greeting guests warmly and addressing their needs promptly.
• Supervise and support cashiers and other staff to ensure efficient operation of the front end.
• Handle customer inquiries, complaints, and feedback professionally and effectively.
• Assist with training new employees on company policies, procedures, and best practices in customer service.
• Monitor cash register operations, including balancing drawers and managing cash handling procedures.
• Ensure compliance with health and safety regulations and maintain cleanliness throughout the store.
• Collaborate with management to implement promotional activities and enhance customer engagement.
• Assist in inventory management, including stock replenishment and product displays.
• Support the overall goals of the store by contributing to sales targets and operational efficiency.
Education
Diploma
La Vista High, Fullerton, MT
August 2010 – May 2014
Certifications (if applicable)
• Certified Customer Service Professional (CCSP)
Contact this candidate