Customer Service Specialist
Resume:
Christa Meier
Evansville, IN *****
*************@*****.***
#readytowork
Authorized to work in the US for any employer
Work Experience
Bartender/Server
VFW POST 1114 - Evansville, IN
November 2022 to Present
Provide excellent customer service to our retired vets. Clean the bar. Stock all alcohol daily. Run end of day reports. Answer phone. Waitress when they order food at the bar. Open/Close paperwork. Handle large amounts of money.
Unemployed due to covid 19
N/A - Evansville, IN
March 2020 to November 2022
The Christian Resort closed due to covid 19
Cleaning Crew
Peopleready - Brooksville, FL
January 2020 to March 2020
Was working at a resort cleaning until the stay at home order and the company closed. I cleaned at a Christian Resort that had cabins, bath houses, hotel style rooms, meeting rooms and offices. Legal Assistant/Receptionist
Express Employment Professionals - New Port Richey, FL November 2019 to December 2019
Set consultations, confirm appointments, hearings and depositions, file legal documents. Data Entry and In-bound Call Center
ADECCO - Evansville, IN
August 2017 to September 2018
Data Entry-In-outed data that was collected by clients In-bound Call Center-Customer Service for customers who are receiving a refund Ability to handle high call volume with prompt and courteous customer service Ability to record notes and do escalations and complaints in a timely manner Lead Direct Support Professional
DUNGARVIN, LLC - Evansville, IN
November 2015 to September 2016
Provided direct care for 3-6 individuals
Managed monthly household finances of individuals
Maintained cleanliness and organization according to company standards Ran personal errands for each individual
Took individuals on outings
Shuttle Driver
ROAD & RAIL SERVICES - Princeton, IN
July 2014 to August 2015
Parked new cars at designated staging area.
Customer Service Representative
ADECCO - Evansville, IN
March 2013 to November 2013
Managed large amounts of incoming calls
Generated sales leads
Identified and assessed customers' needs to achieve satisfaction Built sustainable relationships and trust with customer accounts through open and interactive communication
Handled customer complaints, provided appropriate solutions and alternatives Followed up to ensure a resolution
Keep records of customer interactions, process customer accounts and file documents Customer Service Manager
DON DAVIS AVIATION, INC - Henderson, KY
July 2007 to November 2012
Entered data in Word and Excel
Processed work orders and invoices
Handled large sums of money
Trained new customer service representatives
Made reservations for visiting pilots
Managed end-of-month paperwork
Generated schedules for the month for students and renters Answered multi-line phone, faxed, e-mailed, copied, set-up reservations, and completed time sensitive material for the President and Vice President of the company PROFESSIONAL EXPERIENCE (Cont'd)
Administrative Assistant
EVANSVILLE REVOLVING DOOR - Evansville, IN
August 1998 to July 2007
Data entry for the President of the company
Faxed, copied and answered a multi-line phone system Input data into Word and Excel documents
Handled various duties for the President of the company Maintained stock portfolio for President of the company Assisted different departments with daily tasks
Handled reservations for President
Scheduled meetings for President
Ran errands for President
Organized front of the office and the President's office Assisted Engineering department supervisor with getting jobs to the shop Education
High school or equivalent
CENTRAL HIGH SCHOOL - Evansville, IN
1997
Skills
• Executive Assistant / Customer Service Manager with 17 years of experience in administrative support, customer service, accounts receivable and collections, in-bound call center Proficient in Microsoft Word, Excel, Outlook and Windows; Internet Explorer, Google Chrome, Total FBO, Lynxs, Snipping Tool, two screen data entry and Claims Matrix Systems.
• Call Center (3 years)
• Customer Service (10+ years)
• Calendar Management (1 year)
• Front Desk (10+ years)
• Office Management (10+ years)
• Typing (10+ years)
• Computer Skills (10+ years)
• Microsoft Excel (10+ years)
• Data Entry (2 years)
• Microsoft Word (10+ years)
• Microsoft Outlook (10+ years)
• Phone Etiquette (10+ years)
• Commercial Cleaning (10+ years)
• Shuttle Driving (2 years)
• Bartending (1 year)
Certifications and Licenses
driver's license
Customer service training class
2009 to Present
Company sent me to Tallahassee, FL for a week long Customer Service training course
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