Assistant Spa manager Sponsorship Applicant

LUCIANA THOMAS

Railway Square, Moka ****-**** *****************@*****.***

SUMMARY

Committed Spa Manager with extensive hospitality and customer service experience. Versatile worker performing full range of facial and body treatments and expertly improving customer beauty, health and wellness. Organised worker tracks and oversees employee hiring and training. Great problem-solving skills, devotion to personal standards of excellence to lead employees by example. Committed to reaching big picture goals through managing organizational details and implementing daily improvements. Enriching experience in a Luxury Spa owned by the Sheika in Dubai. SKILLS

• Team Management

• Critical Analysis

• Friendly, Positive Attitude

• Planning & Organising

• Fluent in French & English

• Customer Service

• Payment Collection

• Employee Supervision

• Supervision & Leadership

• Good Work Ethic

• Training & Development

• Reliable & Trustworthy

EXPERIENCE

02/2025 - present - ADMINISTRATIVE OFFICER

(Northlay Ltd Pamplemousses, Mauritius)

• Managing email correspondence – Sending and replying to internal/external emails promptly, ensuring clear and professional communication.

• Processing payroll – Calculating monthly salaries, verifying attendance records, and resolving payroll discrepancies on time.

• Creating and maintaining rosters – Scheduling staff shifts, managing leave requests, and adjusting rosters to meet operational needs.

• Handling purchasing requests – Sending purchase orders to vendors, tracking deliveries, and updating inventory records.

• Record keeping – Maintaining digital and physical files for payroll, invoices, and employee schedules.

09/2022 to 12/2023 - ASSISTANT SPA MANAGER

(Fen Health Club and Spa Sharjah, Dubai)

• Maintained meticulous records to document client information.

• Fostered clean and sanitary work environment to protect customers and staff from infection.

• Backed up reception desk by answering phones, scheduling appointments and processing payments.

• Showed customers how to apply makeup and other products to achieve desired looks.

• Evaluated customer skin to determine unique conditions and skin type.

• Suggested styles and treatments based on clients' needs and appearances.

• Performed quality, therapeutic bodywork to meet clients' needs.

• Increased sales by providing exceptional service and maintaining positive and energetic attitude.

01/2022 to 07/2022 - SPA MANAGER

(my SPAce Tamarin, Black River, Mauritius)

• Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.

• Led profitable spa operations through budgeting, aesthetics, employee training amongst others.

• Saved costs, negotiating with suppliers to maintain optimal pricing strategy.

• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.

• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.

• Applied knowledge in budgeting, aesthetics and employee development to foster profitable spa operations.

• Managed social media presence on Instagram, Facebook and others to drive new business.

• Facilitated strategic business-building partnerships with professional beauty brands.

• Performed quality, therapeutic bodywork to meet clients' needs. 01/2019 to 10/2022 - BEAUTY TRAINER

(Marion Académie & Esthétique Rose-Hill, Mauritius)

• Explained goals and expectations required of trainees.

• Developed complete training programs and led training using expert learning techniques.

• Maintained strong knowledge of wellness by participating in workshops, conferences and online education classes.

04/2016 to 01/2019 - SENIOR BEAUTICIAN THERAPIST

(Trésor Rare Moka, Mauritius)

• Suggested styles and treatments based on clients' needs and appearances.

• Built and deepened productive and positive customer relationships with Focus on gaining loyalty.

• Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.

• Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.

06/2011 to 10/2014 - SENIOR SPA THERAPIST

(Sofitel Mauritius L'imperial Resort & Spa Wolmar, Mauritius)

• Provided individualized treatment to high profile clients per day.

• Increased spa profit through selling bundled packages, memberships and products.

• Educated clients on skin care procedures and products.

• Maintained rigorous standards of sanitation and sterilization as directed by law and spa's policies and procedures.

PROFESSIONAL EDUCATION

2006 to 2007 - HAIRDRESSING

(Marion Académie & Esthétique - Rose-Hill, Mauritius) 2012 - BEAUTICIAN AND SPA THERAPIST

(Club Med - Albion, Mauritius)

SECONDARY EDUCATION

2002 to 2005 - LORETO COLLEGE

(Saint Pierre, Mauritius)

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