Medical Receptionist and Direct Support Professional

Jemima Mpoy

Baltimore, MD +1-443-***-**** ************@*****.***

Professional Summary

Driven and reliable individual seeking to leverage my skills and education in a dynamic work environment. Known for being a quick learner, strong communicator, and effective team player. I am committed to meeting deadlines, achieving goals, and consistently delivering high-quality results with excellent customer service skills and a hands-on approach to learning. I am confident in my ability to quickly adapt to new challenges.

Work Experience

Medical Receptionist

Express Care Urgent Care Centers

April 2024 to Present

• Greet and check in patients in a friendly and professional manner.

• Answer phone calls, respond to inquiries, and direct calls appropriately.

• Handle patient intake forms and update electronic medical records (EMR).

• Process co-pays, billing information, and basic financial transactions.

• Coordinate with healthcare providers and clinical staff.

• Maintain a clean, organized, and welcoming front desk. Direct Support Professional

Chimes, Inc Baltimore, MD

February 2022 to April 2024

• Provide direct support services to clients in-home and/or in the community.

• The staff's primary role is to provide the appropriate supports tailored to the needs and desires of each individual with a developmental disability.

• Encourage and promote client's independence and autonomous skills

• Behavior management strategies and skills

• Ability to handle challenging and difficult clients and situations

• Assist in developing and implementing person-centered plans to help individuals achieve future goals

• In a timely manner, Complete all required documentation for the type of services provided. This includes prompt submission of time and attendance, daily logs, progress, and monthly notes, trea Private Caregiver

Avila Home Care Towson, MD

June 2021 to January 2022

• Assisted with Activities of Daily Living (ADLs) including bathing, dressing, grooming, and mobility transfers using safe patient handling techniques.

• Communicated daily with family members and healthcare professionals to coordinate care plans and share updates.

• Drove clients to medical appointments and provided companionship, playing cognitive-enhancing games to improve mental acuity.

• Provided in-home care for elderly clients with varying stages of dementia and Alzheimer's disease. Education

Career & Technical Education (High School Diploma) Randallstown High School Randallstown, MD

September 2018

Skills

Patient registration Medical receptionist Microsoft Teams HIPAA Microsoft Word Clerical experience Home health Patient interaction Computer operation Microsoft Office Office management Medical scheduling Phone customer support Phone etiquette Medical office experience EMR systems Data entry Insurance verification Microsoft Excel Languages

English

Certifications and Licenses

Basic First Aid certificate

CPR Certification

Driver's License

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