Customer Service & Administrative Support Professional

Tamara Pierce

Tacoma, WA 253-***-**** ***************@*****.***

SUMMARY

Dedicated customer service professional with 20+ years of experience delivering exceptional customer support, resolving customer concerns, and leading teams in fast-paced environments. Experienced in phone support, data entry, administrative tasks, scheduling, record keeping, and training employees. Proficient with Microsoft Office, Google Workspace, Microsoft Teams, Zoom, and CRM systems. Recognized for strong communication, organization, problem-solving, and the ability to build positive customer relationships. Seeking a full-time remote Customer Service Representative, Customer Support Specialist, Virtual Assistant, or Administrative Support position. EDUCATION

Tacoma Community College Tacoma, Washington

Human Services Program

GED

EXPERIENCE

Cook / Shift Lead June 2025 – January 2026

The Village Senior Residence Tacoma, WA

• Prepared quality meals for more than 80 residents while meeting dietary requirements.

• Supervised a team of five employees during daily operations.

• Maintained food safety, sanitation, and quality standards.

• Received Employee of the Month for outstanding performance and teamwork. Server October 2024 – June 2025

The Village Senior Residence Tacoma, WA

• Delivered excellent customer service to residents and guests.

• Assisted kitchen staff to ensure efficient meal service.

• Maintained cleanliness and sanitation throughout the dining area. Home Health Aide October 2023 – February 2024

VA Kares Galax, VA

• Assisted clients with daily living activities while providing compassionate care.

• Managed schedules, meal preparation, housekeeping, and personal assistance.

• Built trusting relationships through dependable customer-focused service. Stock Associate / Cashier / Backup Front-End Team Lead July 2021 – March 2023 Walmart Galax, VA

• Delivered exceptional customer service in a high-volume retail environment.

• Processed purchases, returns, exchanges, and customer inquiries accurately.

• Served as Backup Front-End Team Lead by coordinating cashier schedules and maintaining efficient workflow.

• Trained new associates and supported daily store operations.

• Maintained accurate cash handling and point-of-sale transactions. Deli General Manager July 2017 – May 2021

Pilot Flying J Wytheville, VA

• Supervised daily operations and led a team to meet productivity and customer service goals.

• Trained and coached new employees.

• Managed inventory, ordering, scheduling, and compliance documentation.

• Assisted customers while maintaining a positive, professional environment. TECHNICAL SKILLS

Customer Service

Phone, Email & Chat Support

Data Entry

Microsoft Office Suite

Google Workspace

Microsoft Teams & Zoom

CRM Software

Calendar & Appointment Scheduling

Administrative Support

Record Keeping

Problem Resolution

Customer Relationship Management

Team Leadership

Staff Training

Time Management

Multi-tasking

Inventory Management

Cash Handling

Professional Communication

CERTIFICATIONS

CPR Certified

Food Handler Certification

TECHNICAL SKILLS

Microsoft Office • Google Workspace • Microsoft Teams • Zoom • Outlook • Data Entry • CRM Software • Microsoft Word • Excel • Calendar Management • Email Communication • File Management • Internet Research ADDITIONAL INFORMATION

Authorized to work in the United States Strong written and verbal communication skills Experienced leading teams and resolving customer concerns Able to work independently in a remote environment

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