Customer Service & Inside Sales Professional

Summary

Dynamic professional with over ** years of experience in customer service, sales, and administrative support. Excels in front desk management, document proofreading, and computer literacy. Proven track record in client communication and organizational tasks with a strong command of CRM systems and office operations, ensuring efficient support in busy environments. Work experience

Inside Sales/Customer Service

Continuum Global Solutions • Indianapolis, IN

April 2022 to Present

• Delivered exceptional customer service by engaging Verizon wireless customers, assisting with account management, troubleshooting, and upgrades

• Provided administrative support including data entry and account documentation

• Utilized computer systems to manage customer information and resolve issues efficiently Masking assembly technician

Valspar • Sanford, NC

February 2020 to January 2022

• Managed processing of incoming and outgoing inventory data through computer systems, ensuring accurate record-keeping

• Performed assembly tasks with attention to detail and adherence to safety standards

• Maintained organized work environment to support production efficiency Senior sales rep

Trident Marketing • Aberdeen, NC

October 2010 to January 2020

• Delivered consultative sales and customer service for direct television, internet, and home phone services

• Collaborated with partner companies to offer bundled home ownership packages, enhancing customer satisfaction

• Developed strong client relationships through effective communication and needs-based selling techniques Education

Criminal Justice (College Degree)

Strayer University-Global Region • Raleigh-Durham, NC April 2022 to Present

BioWork Program (certificate)

Central Carolina Community College • Sanford, NC

April 2026 to June 2026

High school diploma

Shajuana Cole

+1-919-***-**** / **********@*****.*** / 163 Little Creek Dr, Lillington, NC, NC 27546 Southern Lee High School

August 2005 to June 2009

Upper secondary education

Trade school

Skills

Languages

English

Certifications

Driver's License

BioWork Certification

April 2026 to June 2026

• Current Good Manufacturing Practices (cGMP)

• Aseptic Processing

• GMP Documentation & Batch Records

• Process Manufacturing Operations

• Quality Control & Compliance

• Workplace Safety & Hazard Awareness

• Biopharmaceutical Production Fundamentals

Customer service Customer support Customer communication Customer relationship management (CRM) integration Administrative experience Computer operation Proofreading Time management Active listening Clear language communication Microsoft Office Call center experience Inside sales Sales negotiation Relationship building

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