Property Manager & Operations Leader

DOINITZA CRETU

Phone: 442-***-****

Email: *************@*****.***

LinkedIn: linkedin.com/in/doinitza-cretu-51b5b31a2 Relocating to Tampa, Florida

PROFESSIONAL PROFILE

Dynamic Property Management and Operations professional with 8+ years of experience overseeing multifamily housing communities, coordinating projects, supervising teams, managing vendors, and building strong resident and client relationships. Proven ability to manage daily operations, improve efficiency, resolve conflicts, and deliver exceptional customer service.

Experienced in affordable housing, luxury apartment communities, remodeling project management, sales, marketing, and business operations. Strong leader with excellent organizational, communication, and problem-solving skills. CORE COMPETENCIES

Property Management Affordable Housing Operations Management Team Leadership Project Coordination Vendor Management Resident Relations Apartment Turnovers Customer Service Sales Conflict Resolution Marketing Scheduling Lease Administration Compliance Budget Management Microsoft Office AppFolio OneSite Entrata

PROFESSIONAL EXPERIENCE

Trilogy Real Estate Management San Diego, CA

PROPERTY MANAGER July 2023 – Present

- Oversee daily operations of a 203-unit affordable housing community.

- Supervise a team of 8 employees, maintenance staff, and vendors.

- Conduct income verifications, background screenings, and lease compliance reviews.

- Manage rent collections, delinquency reports, and resident accounts.

- Coordinate maintenance projects and ensure timely completion of work orders.

- Conduct property inspections and maintain compliance with affordable housing regulations.

- Address escalated resident concerns and maintain positive resident relationships.

- Prepare operational reports and monitor community performance. CSUSM / COCM San Marcos, CA

LICENSING & MARKETING COORDINATOR December 2021 – July 2022

- Coordinated all licensing operations for student housing communities.

- Assisted with marketing campaigns and social media initiatives.

- Conducted tours for prospective residents.

- Maintained occupancy reports and resident records.

- Assisted students with payments and online account setup.

- Supervised front desk operations and desk assistants.

- Provided administrative support to maintain efficient daily operations. Prominence Luxury Apartments San Marcos, CA

RESIDENT SERVICES COORDINATOR June 2020 – December 2021

- Provided operational support for luxury apartment communities.

- Coordinated apartment turnovers, move-out inspections, and vendor schedules.

- Created purchase orders and monitored project completion.

- Managed resident requests, work orders, and daily communications.

- Collaborated with maintenance, landscaping, and security teams.

- Assisted with resident retention and conflict resolution.

- Maintained compliance documentation and monthly reports.

- Successfully coordinated over 100 apartment turnovers in a short period while maintaining operational efficiency.

Nate Max Remodeling San Marcos, California

Real Estate Property Coordinator January 2018 – June 2020

- Coordinated residential remodeling projects from initial consultation through project completion.

- Coordinated vendor activities and tracking maintenance workflows to supporting lease administration.

- Prepared estimates, proposals, and project documentation.

- Scheduled projects and dispatched installation crews.

- Coordinated communication between customers, crews, vendors, and leadership teams.

- Generated sales opportunities and built long-term customer relationships.

- Monitored project timelines and ensured deadlines were met.

- Resolved customer concerns and maintained high satisfaction levels. Nursing Assistant Roslindale, Massachusetts

NURSING ASSISTANT November 2013 – March 2016

- Assisted residents with activities of daily living, including bathing, dressing, grooming, mobility, and feeding.

- Monitored residents' conditions and communicated changes to nursing staff.

- Maintained accurate documentation and followed care plans.

- Provided compassionate support to residents and their families.

- Maintained a clean, safe, and respectful environment.

- Collaborated with healthcare teams to deliver quality patient care. EDUCATION

Bachelor's Degree Ungheni, Moldova

Health Care & Nursing Diploma Health Care & Nursing College, Ungheni, Moldova LICENSES & CERTIFICATIONS

California Real Estate License

Real Estate Coursework (Principles, Practice, Finance) TECHNICAL SKILLS

AppFolio OneSite Entrata Microsoft Office Excel Outlook PowerPoint Google Workspace

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