Customer Service & Sales Support Professional

MICHAEL BUTSCH

Rock Hill, SC

910-***-**** ***************@*****.***

PROFESSIONAL SUMMARY

Customer-focused professional with experience in hospitality, field services, and residential customer support. Proven track record of exceeding sales goals, resolving customer concerns, and managing responsibilities independently in fast-paced environments. Recognized as a top performer in both restaurant sales and service upselling. Strong communicator with the ability to build customer relationships, solve problems efficiently, and deliver exceptional service. Seeking a remote Customer Service, Sales Support, Client Success, or Customer Support position. SKILLS

Customer Service • Customer Support • Relationship Building • Sales Support • Upselling • Client Communication • Problem Resolution • Conflict Resolution • Customer Retention • Time Management • Email Communication • Phone Support • Documentation • CRM Systems • Microsoft Office • Google Workspace • Team Collaboration • Independent Work PROFESSIONAL EXPERIENCE

Burgers & Barley Server February 2023 – Present

• Consistently rank among the highest-performing servers in total sales.

• Build strong customer relationships through attentive service and effective communication.

• Recommend specials and menu items, increasing customer engagement and sales revenue.

• Resolve customer concerns promptly while maintaining a positive customer experience. Stier Supply Field Technician July 2023 – September 2025

• Provided direct customer support to homeowners regarding warranty and repair requests.

• Diagnosed issues and implemented effective solutions with minimal supervision.

• Managed multiple service appointments while maintaining professionalism and attention to detail.

• Maintained accurate service records and completed assigned projects on schedule. Weed Man Lawn Care Specialist April 2021 – July 2023

• Generated the highest upsell revenue within the branch through consultative sales techniques.

• Educated customers on services and solutions tailored to their property needs.

• Maintained ongoing customer relationships and addressed questions or concerns.

• Coordinated service notifications and appointment communications. EDUCATION

High School Diploma

Cape Fear High School

ACHIEVEMENTS

• Top-performing server in overall sales performance.

• Highest upsell revenue producer within Weed Man branch.

• Proven history of exceeding sales and customer service expectations.

• Experienced working independently and managing competing priorities.

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