Administrative Operations & Customer Service Professional
Resume:
Theresa Pastorelle
Bogota, NJ 07603
********@*****.***
SUMMARY
High performing professional with extensive administrative and operational experience who also excels in customer service, sales, relationship-building and leadership. Excellent gatekeeping and organizational skills, and adept at managing calendars, making travel arrangements and preparing expense reports. Is successful at streamlining business operations by creating efficiencies and by providing personalized and timely support to C-suite and other executive team members.
Skills including the following: Industry experience:
● Record archiving
● Operational management
● Employee development
● Creating and managing budgets
● Event planning
● Financial Services
● Law
● Medical
● Insurance
● Sales/Retail
EMPLOYMENT HISTORY
James Hansen Management— Bogota, NJ
March 2026-Present
Super Intendent
● Managed day-to-day operations of a 10-unit residential building, ensuring high tenant satisfaction
● Responded to maintenance requests within 24 hours, improving tenant retention
● Conducted routine safety inspections and ensured compliance with local housing codes
● Coordinated with vendors and contractors for major repairs and renovations Hackensack Sleep Center — Hackensack, NJ
December 2023-May 2026
Office Manager (January 2025- May 2026)
Patient Intake Specialist (December 2023- December 2024)
● Multi key holder For both the facility and doctors office— responsible for closing and opening the office, delivering and setting up necessary testing equipment for patient studies in preparation for overnight studies.
● Delivering and creating sleep study data provided to doctors for final assessment and conclusive sleep study results.
● Managed all daily administrative tasks—ordering of supplies and confirmed appointments for patients coming from a 2 doctor pulmonary / Sleep Specialist medical practice, specifically while gathering information from referral doctors and insurance companies.
● Liaised with insurance companies on behalf of the patients to verify patients’ benefits coverage, obtain pre-authorizations and file claims.
● Educated and prepped patients with information and instructions for their sleep study. 1
THERESA PASTORELLE
● Collected payments and billed patients accordingly based on their coverage and responsibility of out of pocket costs.
● Submitted and appealed claims based on outcome of billing submissions. Focus Eye Care PC— Hackensack, NJ
August 2022- November 2022
Front Desk Coordinator
● Responsible for opening the facility on a daily basis with given security codes/keys and greeting and checking-in patients.
● Scheduled appointments for patients and assessed the severity of their issue in order to triage their appointments with the three doctors within the practice.
● Settled patients’ bills after their appointments while offering additional retail items for purchase (i.e. vitamins, lotions, etc.).
● Liaised with insurance companies on behalf of the patients and doctors to verify patients’ benefits coverage and to file claims.
● Ordered contact lenses for patients and collected their payment in order to secure shipment. Callagy Law, LLC / Unblinded - Paramus, NJ April 2018-January 2021 Business Development— (November 2020-January 2021)
● Organized employee engagement sessions modeled as gameshow segments to encourage employees to generate business leads for both the law firm and the CEO’s affiliated firm, Unblinded.
● Collaborated with attorneys to create business pipelines and identify sales opportunities for the practice groups.
Claims Negotiator, Workers Compensation (October 2018-January 2019)
● Reached out to counterparties’ attorneys to initiate negotiations for workers compensation claims settlements.
Executive Administrative Assistant to the CEO/ Receptionist (April 2018-November 2020)
● Served as main point of contact for the firm’s CEO and its 120 employees spread across six offices throughout the country.
● Managed client relationships and directed clients to appropriate practice groups to speak to the appropriate attorney to meet their needs. Obtained case-specific and personal information from the client in order to prepare the lawyers before speaking with the client.
● Managed the CEO’s daily schedule, travel bookings, and other personal accommodations, often accompanying him on his business and personal-related travel. Constructed written communications, including text messages and e-mails, on the CEO’s behalf.
● Responsible for ordering supplies for all six offices.
● Coordinated and managed all events/dinners/meetings for the CEO and the firm. University Mortgage- Hackensack, NJ February 2012- February 2013 Loan Representative
● Responsible for pre-approving customers for refinances, mortgage loans and reverse mortgage loans (both residential and commercial).
● Communicated with customers daily to gather their necessary personal identifying information (such as their home and banking information) to facilitate the loan pre-approval process. Bounce U— Paramus, NJ
May 2010- January 2012
Front Desk Manager
THERESA PASTORELLE
● Scheduled and planned birthday parties/ events for a family fun park of inflatable bounce- houses.
● Managed and oversaw the schedule of 30+ employees.
● Responsible for communicating with party hosts planning each detail of the events (upselled certain add-ons for additional price such as face painting, DJ, cosmic (glow in the dark parties) and characters like Disney princesses and superheroes).
● Took payments over the phone for deposits and billed out each customer at the end of the event while distributing tips to the employees who worked each party.
● Communicated and coordinated delivery and payment with different vendors.
● Greeted/checked in customers while explaining safety and rules for the establishment. Juicy Couture at the Westchester Mall- White Plains, NY August 2009-May 2010 Sales Associate
● Responsible for greeting and styling customers by pulling merchandise from the store.
● Worked the POS system and assisted customers with purchases and returns.
● Kept records of customers who purchased items from me and sent personalized thank you notes following their visit.
● Communicated with other stores throughout the country and their elite clientele. EDUCATION AND LICENSES
● Attended SUNY Purchase College, Purchase, NY 2008-2011
● Notary Public, State of New Jersey, #5178
AWARDS AND ACHIEVEMENTS
● Completed a Robbins Research International seminar on improving one’s life and sales techniques: o “Unleash the Power Within” (November 2019)
● Winner of the Juicy Couture Sales Award (February 2010) as a result of earning the company approximately $97,000 in sales since hired.
● Attended and facilitated the screening at the Prudential Center of the NHL’s NJ Devils 2013 Hockey Players/Coaches/ Staff ‘s eye examinations and fitted Protective and prescription safety Goggles for the entire team and staff. .
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