Administrative Assistant and Customer Service Pro

Sonya Guest

762-***-**** ***********@*****.*** Waldo, FL 32694

SUMMARY

Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. I am orderly and committed to offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. I bring to the table my detail- oriented as well as decisiveness skills to make sound judgment, great multitasking abilities and self-motivation. I am comfortable working alone or with teams to accomplish on-time and accurate clerical tasks. My 20+ years of experience can offer any level of office support in the Administration and Customer Service industry. I am an energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative ideas to add exceptional customer service and decision-making skills.

SKILLS

Data entry

Answering Phone

Utilizing Microsoft

Appointment Scheduling

Quality Assurance

Check Processing

EXPERIENCE

Administrative Assistant, Total Health Care Consultants, October 2020-October 2023 Gainesville, FL

Answered phone calls and emails to provide information, resulting in effective business correspondence.

Entered data into spreadsheets using Microsoft Excel or other similar programs. Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.

Handled confidential documents in an organized fashion according to established protocol. Managed incoming calls while providing information or transferring callers to appropriate personnel.

Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies. Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.

Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Provided secretarial and office management support while building cooperative working relationships.

Responded effectively to sensitive inquiries or complaints. Scheduled appointments, meetings and events for management staff. Inventoried and ordered supplies for office.

Provided administrative support to the executive team, including scheduling meetings and managing calendars.

Coordinated appointments, meetings and conferences. Answered questions from customers regarding products and services offered by the company. Managed database systems containing customer contact information. Maintained accurate department and customer records. Scheduled appointments between clients and customers and internal staff members. Ensured efficient operation of office equipment such as printers, copiers and fax machines. Processed invoices for payment using accounting software applications. Prepared and prioritized calendars and correspondence. Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion. Created spreadsheets in Microsoft Excel for record-keeping and reporting. Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk. Kept office equipment functional and supplies well-stocked to promote efficient operations. EDUCATION AND TRAINING

Some College (No Degree)

Education of Developmentally Delayed Individuals, Temple University, Philadelphia PA

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