Administrative Resident Support Coordinator
Resume:
Wafaa Ahmed
Lynnwood, WA
️ **********@*****.***
PROFESSIONAL SUMMARY
Administrative and Resident Support professional with hands-on experience in assisted living and memory care environments. Skilled in coordinating resident move-in support, communicating with residents and families, handling documentation workflows, and supporting community operations. Strong proficiency in Microsoft Word, Excel, and Outlook with excellent interpersonal, organizational, and customer service skills. Passionate about creating a positive and welcoming experience for residents and their families.
CORE SKILLS
Resident & Family Communication
Move-In / Move-Out Coordination Support
Administrative Documentation Processing
Phone, Email & Front-Desk Communication
Assisted Living Community Support
Microsoft Word, Excel, Outlook
Scheduling & Coordination
HIPAA Compliance
Customer Service Excellence
Office Operations Support
PROFESSIONAL EXPERIENCE
Caregiver / Resident Support Coordinator
Washington State Current
• Assisted with resident move-in preparation and documentation coordination
• Communicated with residents and families regarding services and daily updates
• Supported administrative and nursing teams with documentation workflows
• Maintained accurate resident records while ensuring HIPAA compliance
• Assisted residents during transitions and helped ensure a smooth adjustment experience
• Supported positive resident engagement within assisted living and memory care environments
HEALTH INFORMATION & ADMINISTRATIVE TRAINING
Medical Coding Coursework (AAPC)
• ICD-10-CM
• CPT
• HCPCS
• Medical documentation review
• Healthcare workflow fundamentals
Certified Electronic Health Records Specialist (CEHRS) – NHA
TECHNICAL SKILLS
Microsoft Word – Advanced
Microsoft Excel – Data tracking & reporting
Microsoft Outlook
Teams / SharePoint
EMR Systems
Adobe Acrobat
ASSISTED LIVING EXPERIENCE
• Experience supporting residents and families in assisted living communities
• Familiar with resident transition processes and documentation coordination
• Strong communication skills with interdisciplinary teams
• Knowledge of resident-centered service environments
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