PMP IT Project Governance & Process Improvement
Resume:
OSSAH THEOPHILUS KOBBY, PMP®
Accra, Ghana
***************@*****.*** +233 (0-244-***-***
LinkedIn: (Insert LinkedIn URL)
PROFESSIONAL SUMMARY
Project Management Professional (PMP®) with over seven years of progressive experience spanning IT operations, project coordination, stakeholder engagement, and process improvement within highly regulated and service-driven environments. Proven ability to coordinate cross-functional initiatives, develop operational procedures, improve service delivery, and support organizational change through structured governance and effective communication.
Experienced in collaborating with multidisciplinary teams, managing competing priorities, documenting processes, mitigating operational risks, and providing executive-ready reporting to support informed decision-making. Adept at applying PMI project management principles to deliver operational excellence, governance, and continuous improvement.
Seeking to contribute these capabilities to enterprise transformation programs involving project governance, organizational change management, ERP readiness, and business process optimization.
CORE COMPETENCIES
Project Management (PMP®) • Program Coordination • Project Governance • Stakeholder Management • Executive Reporting • Risk & Issue Management • Process Improvement • Standard Operating Procedures (SOPs) • Organizational Change Support • Cross-functional Collaboration • IT Operations • Service Delivery • Incident Management • Documentation & Reporting • Requirements Coordination • Project Scheduling • Communication Planning • Continuous Improvement • Microsoft Office Suite • Project Documentation
PROFESSIONAL EXPERIENCE
Office of the Special Prosecutor (OSP), Ghana
IT Support Technician
September 2023 – Present
Support IT service delivery within one of Ghana's foremost anti-corruption institutions, ensuring technology services operate efficiently in a highly regulated environment while contributing to operational improvements and governance initiatives.
Key Achievements
Deliver first-line technical support across hardware, software, network, and enterprise applications, maintaining high service availability.
Coordinate issue resolution across multiple stakeholders while ensuring timely escalation of complex incidents.
Contributed to the development and standardization of IT Helpdesk Standard Operating Procedures (SOPs), improving consistency in service delivery and operational governance.
Participate in IT improvement initiatives by collaborating with cross-functional teams to enhance technology services and operational processes.
Perform routine system maintenance, updates, backup management, and preventive support to strengthen business continuity.
Produce technical documentation and operational records supporting governance, compliance, and knowledge management.
Assist with project coordination activities including task tracking, stakeholder communication, documentation, and progress reporting.
Relevant Experience to Target Role
Cross-functional coordination
Governance and documentation
Process improvement
Stakeholder communication
Highly regulated environment
Majorel Ghana
Content Analyst
May 2023 – August 2023
Analyzed digital advertising content against client quality standards and business policies.
Managed multiple concurrent workloads while maintaining strict compliance with client procedures.
Identified operational risks and escalated issues to ensure timely resolution.
Collaborated with quality assurance teams to continuously improve operational performance.
Jumia Ghana
Customer Service & Sales Agent
May 2022 – May 2023
Managed customer interactions across multiple communication channels.
Supported sales initiatives while maintaining high customer satisfaction.
Documented customer information accurately within enterprise systems.
Worked collaboratively across departments to resolve customer issues.
Clinton Health Access Initiative (CHAI), Ghana
Research Assistant
October 2021 – November 2021
Supported a national public health research initiative by coordinating stakeholder engagement, conducting structured field data collection, ensuring compliance with research protocols, and maintaining accurate project documentation.
Ghana Statistical Service
Population & Housing Census Enumerator
June 2021 – July 2021
Collected and validated census data while ensuring adherence to national data governance standards and reporting requirements.
Electoral Commission of Ghana
Presiding Officer
December 2020
Managed polling station operations, coordinated election officials, ensured procedural compliance, supervised vote counting, and reported official election results.
Exhibition Officer
September 2020
Supported voter verification activities while ensuring compliance with electoral procedures.
National Identification Authority
Registration Assistant
August 2020
Supported national identity registration activities while ensuring accurate data collection and adherence to established governance procedures.
Central Aflao Hospital
IT Manager
March 2020 – May 2020
Managed installation and support of hardware, software, and networking infrastructure.
Monitored infrastructure performance and resolved technical issues.
Maintained security, availability, and operational reliability of IT systems.
Worawora Government Hospital
Systems Administrator (National Service)
September 2018 – September 2019
Administered IT infrastructure supporting daily healthcare operations.
Installed, maintained, and secured computer systems and network infrastructure.
Resolved technical issues while ensuring minimal disruption to hospital services.
EDUCATION
Ghana Institute of Management and Public Administration (GIMPA)
Master of Project Management
2024
Ghana Technology University College
Bachelor of Science (BSc), Computer Engineering
2018
CERTIFICATIONS
Project Management Professional (PMP®) — Project Management Institute (PMI) — 2026
Project Management: The Basics for Success — University of California, Irvine (Coursera) — 2022
TECHNICAL SKILLS
Microsoft Office Suite • Windows Administration • IT Service Management • Network Support • Hardware & Software Support • System Maintenance • Backup & Recovery • Technical Documentation • Process Documentation
PROFESSIONAL STRENGTHS
Project Governance and Coordination
Cross-functional Stakeholder Management
Executive Communication
Process Standardization
Organizational Planning
Analytical Problem Solving
Continuous Improvement
Adaptability within Highly Regulated Environments
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