Liaison, Coordinator, Operations, Field Rep

Vincent P. Bond

Hartland, MI 810-***-**** *********@*******.***

Operations Manager

Driving Productivity and Performance by Building and Supervising Top-Performing Teams

Talented, resourceful and dedicated operations manager with 20+ years of experience leading/directing teams, delegating tasks, instructing/training staffs, and monitoring performance to ensure optimal productivity. Creative and enthusiastic team leader adept at implementing operational efficiency and employee retention increases, while developing processes or policies pertaining to information gathering, human error mitigation, record tracking, policy and procedure documentation, and employee training programs. Assertive, decisive, committed and effective problem-solver and staff advocate seeking to leverage a background of excelling in both on-site or remote positions while working solely or within a team into an operations management role for a progressive organization.

Operations Leadership Skills:

Team Building & Leadership Office Administration & Reporting Training & Facilitation Contract Administration

Business Communications Customer-Focused Strategies Intra- and Inter-Company Liaison Field Supervision

Recruitment & Placement Scheduling & Tracking Work Flow Analysis & Improvements Record Keeping MS Office

Key Contributions

Supervised contractors & employees, delegated tasks, scheduled manpower, and monitored performance to ensure optimal productivity, while training new staff members on best practices and protocol to maximize performance.

Created and implemented a price change process for the entire Detroit market consisting of 5K+ vending units.

Achieved delivery to commercial accounts, such as hotels and airlines, while timely resolving delivery complaints and creating corrective action plans.

Managed 20 routes with 50 commercial accounts each in addition to 5 hotels with room-to-room delivery.

Devised quarterly plans to share with stakeholders and executives and discuss status of current business performance.

Conducted weekly conference calls with cross-functional team members to communicate recent sales and future strategies for advancing shared organizational goals.

Created and implemented a recruiter marketing plan to target and exceed annual, quarterly and monthly goals.

Secured new prospects by conducting phone screens, interviews, recruitment and on-boarding initiatives to acquire 300 highly productive distributors throughout entire tenure with Gannet Publications.

Maintained over 80% distributor retention through implementing retention programs.

Boosted morale by creating incentives for direct referrals.

Reduced distribution costs $20K through home delivery conversions.

Set market record and maintained 0.45 complaints per thousand deliveries (CPM) rating by setting more rigorous standard and customer service expectations.

Professional Experience

GANNETT PUBLICATION SERVICES/USA TODAY, Novi, MI 2004 to 2017

Circulation Draw Analyst/Specialist (2012-2017)

Directed the overall circulation draw management for 4 company-owned Michigan newspapers, 11 Ohio newspapers and USA Today within the Detroit market and Cincinnati market. Forecasted and determined total daily newspaper circulation volume. Facilitated uploads for each publication into database system for weekly distribution to enhance data sharing/retrieval. Met all criteria relating to news print usage, distribution coverage and retail outlet sellout minimization, and adhered to publisher and state director compliance protocol to ensure optimal risk mitigation.

Liaised between distribution team and publisher to identify and correct circulation volume discrepancies, including product ordering, production, sales or distribution.

Aided leadership by producing weekly sales reports for corrective action or continuous improvement.

Targeted and maintained returns (unsold copies) at 28% daily and 25% on Sunday, while sustaining a sellout frequency of 18%-22%.

Vincent P. Bond Page 2

Hartland, MI 810-***-**** *********@*******.***

Professional Experience (cont.)

Analyzed total daily circulation of 40K+ for 15 Gannett print newspapers across Michigan and Ohio to determine daily copy delivery volume to 2.5K+ retail/commercial outlets.

Determine circulation budget annually and monitored weekly in Campaign Manager database to ensure zero profit erosion.

Conducted sales history analysis for annual holidays and applied effective calculations to determine necessary circulation with maximum sales.

Senior District Manager, Detroit Market (2005-2012)

Earned promotion for effectively increasing company revenue. Provided an outline to highlight customer expectations to service contractors, while cultivating contractor rapport to meet bottom-line expectations. Conducted week-long training with contractors to improve performance and resolve customer collections.

Implemented a training/coaching program for underperforming District Manager, reducing contractor turnover 50% and realizing A/R at 100% current.

Improved A/R to 95% current and researched accounts in 90 days to resolve outstanding balances, yielding $15K+ in outstanding revenue.

Streamlined distribution methods near the Detroit Metro Airport to eliminate duplication of efforts, decrease expenses $9K+ annually and improve delivery times by 30 minutes.

District Sales Manager, Detroit Market (2004-2005)

Launched a project to allow districts with manually upgrading coin mechanisms for 5K+ vending units, while personally upgrading 300+ units and training distributors on the process. Identified and located all Office Depot stores in the Detroit area, grouped stores geographically and assigned managers to handle each store, while allowing for seamless account set-up so all stores could be started simultaneously.

Championed the rollout of a test market chain account in the metro Detroit area.

Reduced workflow lags by creating and distributing a technical manual outlining specific process of upgrading vending unit’s coin mechanisms to improve process uniformity and distributor adaption.

PREVIOUS WORK HISTORY:

On-Site Manager/Liaison, Clinforce, Inc., Arbor, MI, 2002-2003

Admissions Advisor, Abaker College, Clinton Township, MI, 2001-2002

Senior Recruiter/Automotive Account Manager, Manpower Professional, Flint, MI, 2000-2001

Zone Manager, Detroit Market, USA Today, Wixom, MI, 1998-2000

District Manager, Detroit Market/Central Michigan, USA Today, Wixom, MI, 1997-1998

District Manager, Detroit Market/Oakland County, USA Today, Wixom, MI, 1996-1997

District Manager, Philadelphia Market/Metro, USA Today, Wixom, MI, 1994-1996

Sales/Service Representative, Automotive Division, Safety Kleen Corporation, City, State, 1993-1994

Education & Affiliation

Bachelor of Science in Public Administration, Shippensburg University

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