Licensed Insurance Agent & Customer Service
Resume:
APRIL HIGGINS
SKILLS
• Customer service
• Licensed insurance agent
• Professionalism and ethics
• Quotes and sales
CERTIFICATIONS
AINS 21
Active GLA License in the state of TX
VOLUNTEER WORK
Team Rubicon
Insurance professional with extensive experience in providing personalized insurance solutions. Recognized for ability to build strong client relationships and deliver exceptional service. Focused on team collaboration and adapting to changing needs. Skills include risk analysis, policy development, and effective communication.
WORK HISTORY
February 2019 - Current
Insurance Agent USAA, San Antonio, TX
May 2017 - February 2019
Insurance Agent Nationwide, San Antonio, TX
August 2013 - May 2017
Preferred Relationship Specialist Bank of America, Chandler, AZ Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
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Participated in ongoing professional development activities, staying current with industry trends and regulatory changes affecting insurance products and services.
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Built strong relationships with clients through consistent communication and excellent customer service.
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Responded to customer calls swiftly to resolve issues and answer questions.
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Educated clients on the importance of adequate insurance coverage, fostering trust and loyalty among the existing client base.
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Achieved top salesperson status by consistently exceeding sales targets through effective client relationship management.
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Built relationships with clients using active listening and issue resolution to provide excellent service.
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Maintained accurate records of all transactions, ensuring compliance with company policies and regulatory requirements.
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Maintained high standards of customer service by building relationships with clients.
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Recognized patterns of potential fraud or suspicious activity by monitoring transactions closely, mitigating potential risks.
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Managed high-value accounts, maintaining a strong focus on risk management and compliance practices.
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Streamlined processes for increased efficiency by identifying areas of improvement in daily operations.
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Enhanced client satisfaction by providing exceptional service and tailored financial solutions.
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EDUCATION
May 1986
CONTACT
San Antonio, TX 78238
*************@***.***
Bold Profile
High School Diploma
La Vernia High School, La Vernia, TX
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