Operations Supervisor & Car Wash Lead

EMMA SCHLAUGAT

587-***-**** ************@******.***

***-**** ******* ** **

Calgary AB T2B 2P3

PROFESSIONAL SUMMARY

Operations-focused Supervisor with 2 years of experience supporting high volume service operations. Experienced in staff supervision and scheduling, equipment operations and basic repair, safety compliance, and customer issue resolution. Hands on, dependable, and skilled at maintaining efficient workflows while supporting team performance in fast-paced environments. CORE SKILLS

• Team Supervision & Staff Scheduling

• Daily Operations & Workflow Coordination

• Equipment Operation, Troubleshooting & Basic Repair

• Safety Compliance & Quality Control

• Customer Service & Issue Resolution

• Cash Handling & Transaction Accuracy

• Training, Onboarding & Performance Support

• Time Management, Multitasking & Prioritization

• Incident Reporting & Policy Enforcement

• Preventative Maintenance Support

PROFESSIONAL EXPERIENCE

Car Wash Supervisor

Dreams ECO Xpress Carwash Calgary,

AB July 2024-2026

• Supervised daily operations in a high-volume, fast-paced service environment

• Scheduled, trained, and supported staff to meet operational demands

• Operated, diagnosed, repaired, and maintained car wash equipment to minimize downtime

• Performed vehicle cleaning & detailing in accordance company quality standards

• Enforced safety protocols and standard operational procedures

• Resolved customer concerns professionally to support positive service experiences

Guest Services Team Member

Calgary Stampede Calgary, AB

Seasonal

• Provided front-line guest assistance in a high-traffic event environment

• Answered questions, gave directions, and resolved guest concerns professionally

• Supported crowd flow, accessibility needs, and general event operations

• Maintained a friendly, calm, and professional presence during peak periods Electrician Apprentice

Majestic Electric Calgary, AB

July 2021 – August 2021

• Assisted electricians on residential and commercial job sites

• Prepared tools, Transported materials and supported daily work tasks

• Loaded work vehicles and maintained organized, safe job sites

• Followed safety standards and supported timely project completion Electrical Apprentice

Nails of Glory Framing Calgary, AB

July 2022 – September 2022

• Assisted with job site setup, cleanup, and material handling

• Supported hands-on construction tasks as directed

• Maintained clean, organized, and safe work areas VOLUNTEER EXPERIENCE

CALGARY ICE BOWL

FEBRUARY 2016 – 2025

• Assisted with fundraising events supporting Alberta Children’s Hospital

• Handled cash transactions and raffle ticket sales

• Supported event setup, cleanup, and guest coordination EDUCATION

Father Lacombe High School

High School Diploma — 2023

CERTIFICATIONS

• WHMIS Certified

• Class 7 Driver’s License

•Proserve 2026-2031

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