Fixed Operations & Service Director

ROBERT CORTESE

Kissimmee, FL 860-***-**** ********@*****.***

FIXED OPERATIONS DIRECTOR SERVICE DIRECTOR AUTOMOTIVE OPERATIONS LEADER

EXECUTIVE PROFILE

Accomplished Fixed Operations Executive with more than 35 years of leadership experience directing dealership service departments, improving profitability, building high-performing teams, and delivering exceptional customer experiences. Proven success leading Chevrolet,Cadillac GMC, Acura, Mazda, Buick, Isuzu, marine, and powersports operations. Recognized for driving accountability, operational excellence, technician productivity, workflow efficiency, and sustainable financial performance.

KEY QUALIFICATIONS

• Fixed Operations Leadership • P&L Responsibility • Service Department Profitability • KPI & Performance Management • Customer Satisfaction (CSI) • Advisor & Technician Development • Employee Coaching • Workflow Optimization • OEM Compliance • Warranty Operations • CDK DMS • Customer Retention • Budget Management • Operational Excellence

SELECTED ACHIEVEMENTS

35+ years leading automotive service organizations.

Managed departments producing $150K–$290K in monthly gross profit.

Led teams of up to 13 technicians and 4 advisors.

Consistently improved workflow, productivity, accountability, and customer satisfaction.

Extensive multi-brand dealership leadership experience.

PROFESSIONAL EXPERIENCE

Hamden Chevrolet Mazda Isuzu Service Manager 2025–2026

Directed daily operations and department performance.

Developed advisors and technicians while maintaining high customer satisfaction.

Focused on profitability, workflow efficiency, and operational accountability.

Acura of Avon Service Manager 2024–2025

Directed daily operations and department performance.

Developed advisors and technicians while maintaining high customer satisfaction.

Focused on profitability, workflow efficiency, and operational accountability.

Gengras Chevrolet Cadillac Service director 2023–2024 business closed

Directed daily operations and department performance.

Developed advisors and technicians while maintaining high customer satisfaction.

Focused on profitability, workflow efficiency, and operational accountability.

Echo Bay Marina Service Department Manager 2017–2023

Directed daily operations and department performance.

Developed advisors and technicians while maintaining high customer satisfaction.

Focused on profitability, workflow efficiency, and operational accountability.

Arcadia Chevrolet-Buick Service Director / Manager 2014–2016

Directed daily operations and department performance.

Developed advisors and technicians while maintaining high customer satisfaction.

Focused on profitability, workflow efficiency, and operational accountability.

Destination Powersports Service Manager 2011–2014

Directed daily operations and department performance.

Developed advisors and technicians while maintaining high customer satisfaction.

Focused on profitability, workflow efficiency, and operational accountability.

TECHNOLOGY

CDK DMS • Microsoft Office • OEM Service Systems

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